Wellness Spa Operations Lead for Beautician Team

yi beauty spa; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

yi beauty spa in Singapore seeks an experienced Shop Manager to oversee daily operations and lead a team of beauticians delivering high-quality wellness services. You will manage customer satisfaction, inventory and ensure health and safety standards while driving smooth business performance.

You will hire and train staff, schedule appointments, address client feedback, and uphold cleanliness and service standards, with weekend and public holiday availability encouraged.

Qualifications

• Experience in the wellness and related hospitality industry
• Ability to motivate and lead a team to deliver high-quality service
• Strong attention to detail to uphold cleanliness, safety, and service standards
• Passion for wellness and self-care
• Friendly and cheerful personality
• Availability to work on weekends and public holidays

Responsibilities

• Oversee day-to-day shop operations, including staff scheduling and managing client appointments to ensure smooth customer flow
• Hire, train, and supervise beauticians to maintain team performance and meet quality and service standards
• Deliver excellent customer service by addressing client complaints and implementing feedback-driven improvements
• Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate inventory
• Ensure compliance with health, safety, and hygiene protocols by training staff and maintaining equipment sanitation

Skills

Team leadership

Customer service

Inventory management

Health & safety compliance

Job description

yi beauty spa in Singapore seeks an experienced Shop Manager to oversee daily operations and lead a team of beauticians delivering high-quality wellness services. You will manage customer satisfaction, inventory and ensure health and safety standards while driving smooth business performance.

You will hire and train staff, schedule appointments, address client feedback, and uphold cleanliness and service standards, with weekend and public holiday availability encouraged.