AVP, Wealth Centre Operations & Process Improvement

HSBC; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HSBC seeks an AVP, Wealth Centre Support in Singapore to review branch processes, improve efficiency and risk controls. You will drive performance, coordinate regulatory initiatives and optimise multi-channel client journeys across stakeholders and vendors.

You will bring 3–5 years in banking, strong communication and problem-solving skills, and a disciplined approach to governance and documentation. Singapore-based role with growth opportunities.

Qualifications

• 3–5 years’ banking experience, particularly in branch operations and end-to-end workflows.
• Strong communication and interpersonal skills to work with subordinates, peers, senior leaders and customers.
• Strong stakeholder management and influencing skills across Branch/WC teams, Risk & Control, Operations and vendor partners.
• Structured problem-solving and continuous improvement mindset; able to translate insights into practical, controlled process changes.
• High ownership, resilience and attention to detail; able to manage competing priorities and maintain disciplined governance/documentation.

Responsibilities

• Review Wealth Centre/branch processes and workflows to improve efficiency, consistency and service standards.
• Monitor and improve operational performance (e.g., queue management and service turnaround times) through health checks, analysis and stakeholder engagement.
• Identify recurring operational issues and emerging risks; support escalation, documentation and follow-through on agreed actions.
• Support planning, coordination and delivery of Bank/Group projects and regulatory/industry initiatives (e.g., MAS, ABS), including clear tracking of actions, owners, timelines and benefits.
• Implement operational measures to improve sales effectiveness, enable transaction migration, reduce cost/inefficiency and unlock service opportunities.
• Reinforce first-line risk and control discipline by coordinating audit/regulatory action closure and supporting monthly GL reconciliation (Cadency).
• Coordinate and help execute branch surprise checks with Risk & Control, ensuring findings are documented, tracked and closed.
• Partner with IWPB stakeholders and vendors to support a smooth multi-channel client journey, improve end-to-end delivery (iNPS/Mystery Shop), and manage vendor performance against SLAs.

Skills

Banking experience

Communication skills

Interpersonal skills

Stakeholder management

Problem solving

Attention to detail

Ownership mentality

Influencing skills

Tools

Cadency

Job description

HSBC seeks an AVP, Wealth Centre Support in Singapore to review branch processes, improve efficiency and risk controls. You will drive performance, coordinate regulatory initiatives and optimise multi-channel client journeys across stakeholders and vendors.

You will bring 3–5 years in banking, strong communication and problem-solving skills, and a disciplined approach to governance and documentation. Singapore-based role with growth opportunities.