AVP, Wealth Centre Support

HSBC; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

HSBC in Singapore seeks an AVP, Wealth Centre Support to strengthen branch operations and deliver a consistent client experience across channels. This role focuses on reviewing processes, improving efficiency, managing risks, and supporting regulatory initiatives, vendor performance and cross-functional projects to enhance the client journey.

Candidates should have 3–5 years in banking with strong communication, stakeholder management and problem-solving skills, and a disciplined governance

Qualifications

• 3–5 years’ banking experience, particularly in branch operations and end-to-end workflows.
• Strong communication and interpersonal skills to work with subordinates, peers, senior leaders and customers.
• Strong stakeholder management and influencing skills across Branch/WC teams, Risk & Control, Operations and vendor partners.
• Structured problem-solving and continuous improvement mindset; able to translate insights into practical, controlled process changes.
• High ownership, resilience and attention to detail; able to manage competing priorities and maintain disciplined governance/documentation.

Responsibilities

• Review Wealth Centre/branch processes and workflows to improve efficiency, consistency and service standards.
• Monitor and improve operational performance (e.g., queue management and service turnaround times) through health checks, analysis and stakeholder engagement.
• Identify recurring operational issues and emerging risks; support escalation, documentation and follow-through on agreed actions.
• Support planning, coordination and delivery of Bank/Group projects and regulatory/industry initiatives (e.g., MAS, ABS), including clear tracking of actions, owners, timelines and benefits.
• Implement operational measures to improve sales effectiveness, enable transaction migration, reduce cost/inefficiency and unlock service opportunities.
• Reinforce first-line risk and control discipline by coordinating audit/regulatory action closure and supporting monthly GL reconciliation (Cadency).
• Coordinate and help execute branch surprise checks with Risk & Control, ensuring findings are documented, tracked and closed.
• Partner with IWPB stakeholders and vendors to support a smooth multi-channel client journey, improve end-to-end delivery (iNPS/Mystery Shop), and manage vendor performance against SLAs.

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a AVP, Wealth Centre Support.

In This Role You Will Need

• Review Wealth Centre/branch processes and workflows to improve efficiency, consistency and service standards.
• Monitor and improve operational performance (e.g., queue management and service turnaround times) through health checks, analysis and stakeholder engagement.
• Identify recurring operational issues and emerging risks; support escalation, documentation and follow-through on agreed actions.
• Support planning, coordination and delivery of Bank/Group projects and regulatory/industry initiatives (e.g., MAS, ABS), including clear tracking of actions, owners, timelines and benefits.
• Implement operational measures to improve sales effectiveness, enable transaction migration, reduce cost/inefficiency and unlock service opportunities.
• Reinforce first-line risk and control discipline by coordinating audit/regulatory action closure and supporting monthly GL reconciliation (Cadency).
• Coordinate and help execute branch surprise checks with Risk & Control, ensuring findings are documented, tracked and closed.
• Partner with IWPB stakeholders and vendors to support a smooth multi-channel client journey, improve end-to-end delivery (iNPS/Mystery Shop), and manage vendor performance against SLAs.

To Be Successful You Will Need

• 3-5 years’ banking experience, particularly in branch operations and end-to-end workflows.
• Strong communication and interpersonal skills to work with subordinates, peers, senior leaders and customers.
• Strong stakeholder management and influencing skills across Branch/WC teams, Risk & Control, Operations and vendor partners.
• Structured problem-solving and continuous improvement mindset; able to translate insights into practical, controlled process changes.
• High ownership, resilience and attention to detail; able to manage competing priorities and maintain disciplined governance/documentation.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Singapore) Limited

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