We’re Hiring! - IT Analyst, Operation Support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Operations Support Specialist to monitor daily batch jobs, analyze logs, and collaborate with BSAs and developers. You will document root causes, verify post-patching stability, and support SQL pipelines and scheduled tasks as required.

Applicants should be proficient with Unix/Linux, Quartz scheduler, and Jira, and contribute to monthly reporting and operational SOPs as part of a cross-functional team.

Qualifications

• Experience monitoring batch jobs and analysing system logs to identify failures.
• Familiarity with Unix/Linux commands for operational checks.
• Ability to coordinate with BSAs and Project Managers to resolve issues.

Responsibilities

• Monitor daily health checks of batch jobs and system processes.
• Analyze logs and coordinate with BSAs to address failures.
• Document root causes and resolutions for knowledge base.
• Verify post-patching system stability and job execution.
• Support SQL pipelines and ad-hoc jobs as directed.

Skills

Unix/Linux basics

SQL pipelines

Log analysis

Stakeholder coordination

Tools

Quartz scheduler

SLIFT/PGP

Jira

Patching verification tools

Job description

• - Daily Job Health Checks – Conduct daily monitoring of batch jobs and system processes to ensure operational stability
• - Log Analysis & Stakeholder Collaboration – Extract relevant logs for failed jobs and collaborate with Business System Analysts(BSAs) to discuss failures and coordinate necessary catch-up activities
• - Knowledge Base Documentation – Document job failures, root causes, and resolutions to build a comprehensive knowledge base for future reference
• - Post-Patching Verification – Verify system stability and job execution following monthly server patching, and coordinate necessary follow-up actions
• - Job Execution Support – Execute SQL pipelines and ad-hoc jobs as requested by BSAs or developers, following provided instructions and procedures
• - Job Configuration – Configure new batch jobs by creating properties files and Quartz scheduler flows based on standard documentation and guidelines provided by BSAs
• - Unix/Linux – Possess working knowledge of fundamental Unix commands for system checks, file management, and operational tasks
• - Project Reporting Support – Assist project teams in preparing monthly operational and performance reports
• - Ticket Management & Follow-Up – Monitor Jira tickets and proactively follow up with BSAs and Project Managers (PMs) on outstanding issues and service requests
• - Documentation Support – Assist in creating and maintaining operational documentation, standard operating procedures (SOPs), and technical guides etc. as required
• - Connectivity & Security Operations – Perform Controlled File Transfer (CFT) connectivity testing, execute encryption and decryption processes using tools such as SLIFT and PGP, and support cutover activities for connectivity configurations