Application Support Engineer

NTT Data Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NTT Data Singapore is seeking an experienced Application Support Engineer to provide 24/7 production support for banking/ AML applications. You will monitor, diagnose, and resolve issues across Windows/Unix environments, leveraging SQL and Java-based stacks like Spring Boot and microservices.

The role requires 3–5 years of hands-on troubleshooting, incident management experience, and a proactive mindset to optimize performance, reliability, and SLA adherence.

Qualifications

• Experience in production support and incident management in a banking or AML domain.
• Experience troubleshooting applications running on Windows/Unix environments.
• Hands-on experience with full stack technologies, especially Java, Spring Boot and Microservices.
• Strong SQL skills: writing and debugging SQL for performance tuning and data validation.
• Proactive problem solving, performance monitoring, and bottleneck identification.

Responsibilities

• Provide 24/7 shift-based application support and remediation.
• Perform health checks and monitoring of production systems to meet SLA.
• Troubleshoot and resolve production issues across the software stack.
• Identify and fix bugs; tune performance and reliability of systems.
• Proactively identify bottlenecks and automate repetitive tasks.

Skills

Troubleshooting

Incident management

Full stack

Java

Spring Boot

Microservices

Problem solving

Learning agility

Shifts / 24-7 support

Tools

Java

Spring Boot

Microservices

SQL Server

Oracle

Linux/Unix

Windows scripting

Grafana

Git

Bitbucket

Jenkins

Actimize

Hadoop

Job description

About the job Application Support Engineer

• 1. Willing to work in shifts to provide rotational 24/7 shift application support dutiesas mentioned below.
• 2. Has experience or knowledge on Incident and Problem management.
• 3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
• 4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• 5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
• 6. Continuous improvement of the system, e.g. job automation, performance tuning.
• 7. Should be able to identify and fix the bugs.
• 8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
• 9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
• 10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
• 11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
• 12. Good knowledge in Linux/Unix/Windows environment and scripting.
• 13. Hands on experience on monitoring tools like Grafana has added advantage.
• 14. Should be open to learn and adapt to new technologies.
• 15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
• 16. Knowledge on Actimize/Hadoop has added advantage.