Production Support Analyst

AccionLabs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

AccionLabs is seeking a Production Support Analyst based in Singapore. The role includes providing tier support for applications, maintaining schedules, analyzing vendor applications, and training new employees. Candidates should have a Bachelor's degree and over 5 years of relevant experience in application support, preferably in the banking sector.

The ideal candidate will possess strong Unix/Linux skills, database knowledge, and familiarity with ITIL standards. Excellent communication and problem-solving skills are essential for success in this role, particularly under pressure.

Qualifications

• 5 or more years related work experience preferably in banking and financial sector.
• Minimum 3 years of hands-on experience troubleshooting complex, distributed software applications.
• Strong application support or relevant production, technical support and problem/incident management experience.

Responsibilities

• Provide two tier supports to all applications and assist end users.
• Maintain schedule jobs and perform troubleshoot on processes.
• Analyze all vendor applications and provide operational support.

Skills

Application support

Unix/Linux skills

Database knowledge (SQL, Oracle, Sybase)

Troubleshooting skills

ITIL standards knowledge

Service Now usage

Education

Bachelor's Degree in Computer Science, Engineering or related

Tools

Autosys

cron

Job description

Job Description

Role: Production Support Analyst

Job Description

• Provide two tier supports to all applications and provide assistance to all end users and identify any issues in production.
• Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
• Analyze all vendor applications and provide operational support to same and perform reviews.
• Administer and implement all new systems and ensure transition of plans to production.
• Provide training to various new employees and assist with expert knowledge on all production processes.
• Document all production applications and resolve all application issues and answer all requests.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Maintain knowledge on all hardware and operating system and update security associate technology.
• Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
• Maintain effective relationships with various system administrators and development teams.
• Prepare all project requirements and develop all associated projects for various applications.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.

Qualifications

• Bachelors Degree in Computer Science, Engineering or related.
• 5 or more years related work experience preferably in banking and financial sector.
• Minimum 3 years of hands on experience troubleshooting complex, distributed software applications, working in a Production Support, Application Support, Help Desk, or related field.
• Strong application support or relevant production, technical support and problem/incident management experience.
• Hands on knowledge of Unix/Linux skills including Shell/Perl scripting
• Hands on knowledge of Database like SQL, Oracle, Sybase etc.
• Knowledge of scheduling tools - Autosys or cron.
• Experience of monitoring software and maintaining\improving rulebases.
• Hands-on experience of using tools such as Service Now - Desirable but not mandatory.
• Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial.
• Knowledge of ledger based systems will be a plus.

Other Skills

• Ability to work well with cross-functional teams to resolve issues and defects.
• Ability to listen, interpret requests (written and verbal) and/or ask appropriate questions in order to identify and efficiently solve problems by utilizing an analytical, pragmatic approach.
• Excellent documentation, communication, and interpersonal skills.
• Ability to stay calm under pressure related to production issues.
• Ability to clearly communicate, verbally and in writing, requirements and problem definitions to Development teams whenever level 3 support is needed.

Additional Information

All your information will be kept confidential according to EEO guidelines.