Credit Card Operation Support

CLPS GLOBAL INFOTECH PTE. LTD.; Singapore; On-site; SGD 70,000 - 82,000; Full time

Job summary

CLPS GLOBAL INFOTECH PTE. LTD. is seeking an IT Operations professional to provide 24x7 support to production teams, including weekend and holiday rotations.

You will handle incident management and reporting, coordinate recovery efforts, serve as escalation point, review daily handovers, monitor batch jobs, run health checks, and oversee DR testing. The role emphasizes continuous improvement through automation and SRE practices, mentoring new staff, and ensuring timely communication to

Qualifications

• Experience in IT operations with a focus on incident management and service restoration.
• Familiarity with Site Reliability Engineering (SRE) concepts and automation practices.
• Proficiency in scripting and automation to improve operational efficiency.

Responsibilities

• Provide 24x7 IT operational support to production teams, including weekends and holidays.
• Lead incident management and reporting, ensuring timely resolution and root-cause analysis.
• Coordinate recovery activities and act as point of escalation for staff and management.
• Review daily activities, ensure completion of shift duties, and ensure proper handover between teams.
• Monitor batch jobs, perform health checks, and manage alerts and notifications.

Skills

Incident management

SRE principles

Automation

SQL

Shell scripting

Job scheduling

Linux systems

Job description

• Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.
• Ready to work in rotation shifts.
• Incident Management and Reporting
• Recovery coordinator for involving the right parties and recording of chronological events
• Point of escalation for support staff or management
• Review all daily activities and ensure completion of shift duties for each team and proper handover
• Monitoring and recovery of batch jobs
• Perform health checks and alert management.
• Coordinate DR testing.
• Consolidate and analyse management reports for presentation.
• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
• Ensure proper guidance, training and mentoring are given to new staff.
• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
• Ensures on-time communication to stakeholders on application issues.
• Facilitate and manage business/operations communication during critical issues.
• Operating System knowledge: Linux / Solaris / AIX is an advantage.
• Conversant with SQL.
• Knowledge of Shell scripting and Job scheduling.