Credit Card Operation Support

Shell IT; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Shell IT in Singapore is seeking a 24x7 IT Operations professional to provide production support, operate in shift rotations, and coordinate incident response. You will monitor systems, manage alerts, and ensure proper handovers between teams.

You will act as escalation point for staff and management, review daily activities, and drive health checks, batch job recovery, and DR testing with PEPRs. Mentoring and stakeholder communication are key parts of the role.

Qualifications

• Experience in IT operations and incident management.
• Knowledge of monitoring and alerting best practices.
• Familiarity with scripting and automation in production environments.

Responsibilities

• Provide 24 x 7 IT operational support to production support teams including weekends and holidays.
• Ready to work in rotation shifts and ensure proper handover between teams.
• Incident management and reporting; recovery coordinator for involving the right parties.
• Point of escalation for support staff or management and review daily activities.
• Monitoring and recovery of batch jobs; perform health checks and alert management.
• Coordinate DR testing and lead PEPRs with platform support teams.
• Consolidate and analyse management reports for presentation; mentor new staff.

Skills

Incident management

Monitoring

SQL knowledge

Shell scripting

Job scheduling

Automation tools

SRE principles

Post Event Reviews

Job description

• Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.
• Ready to work in rotation shifts.
• Incident Management and Reporting
• Recovery coordinator for involving the right parties and recording of chronological events
• Point of escalation for support staff or management
• Review all daily activities and ensure completion of shift duties for each team and proper handover
• Monitoring and recovery of batch jobs
• Perform health checks and alert management.
• Coordinate DR testing.
• Consolidate and analyse management reports for presentation.
• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
• Ensure proper guidance, training and mentoring are given to new staff.
• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
• Ensures on-time communication to stakeholders on application issues.
• Facilitate and manage business/operations communication during critical issues.
• Operating System knowledge: Linux / Solaris / AIX is an advantage.
• Conversant with SQL.
• Knowledge of Shell scripting and Job scheduling.