Warehouse Operations Supervisor

A.P. Moller - Maersk; Singapore; On-site; SGD 48,000 - 82,000; Full time

Job summary

Maersk Singapore is seeking an experienced logistics professional to supervise end-to-end warehouse and shipping operations, liaising with customers and internal teams to ensure accurate order fulfillment. You will coordinate transport and documentation, monitor KPIs, and drive process improvements within a fast-paced, service-oriented environment.

The role requires a degree in logistics or a related field and 3–5 years of warehouse/logistics experience; proficiency in MS Word/Excel and a WMS

Qualifications

• Degree in Logistics/Shipping/Supply Chain/Warehouse Management and/or Industrial Engineering.
• At least 3–5 years of relevant experience in warehouse/logistics/freight forwarding.
• Experience in order customer service, shipping process and documentation.
• Willing and fast learner with good interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Ability to think quickly and perform problem solving tasks with changing conditions.
• Service oriented and a team player.
• Competent in MS Word, MS Excel (VLOOKUP & Pivot Table) and WMS system.

Responsibilities

• Supervise all movements along the supply chain.
• Monitor day-to-day order and handle shipment planning via different modes of transportation for key customers.
• Liaise with customers via email and telephone for documentation and administration matters.
• Coordinate warehouse and shipping matters with IT, Customs Brokerage, Transport and Freight.

Skills

Customer service

Shipping processes

Documentation

Problem solving

Interpersonal skills

Team player

Education

Degree in Logistics/Shipping/Supply Chain/Warehouse Management or Industrial Engineering

Tools

MS Word

MS Excel

WMS system

Job description

• Supervise all movements along the supply chain
• Monitor day to day order and handle shipment planning via different mode of transportation for Key Customer
• Liaise with customers via e-mail & telephone for all documentation and administration matters
• Communicate and coordinate warehouse and shipping related matters with functional department such as IT, Customs Brokerage, Transport and Freight
• Understand the application of shipping related documents such as FTA Documents, MSDS, etc.
• Understand the application of warehousing management system and importance of linkage with all shipping related matters
• Ensure Key Performance Indexes are met for all activities
• Follow up closely with customers on operations issues, discrepancies and damages
• Follow up closely with internal team on rectifying operations issues, discrepancies and damages, and ensure closure
• Supervise and ensure export shipments/local orders, including documentation are delivered accurately and on time
• Monitor warehouse productivities and drive cost control initiatives and order fulfillment
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Ensure high standard on Safety and process compliances
• KPI reporting
• Perform other job-related functions as and when assigned by the Team Lead/Manager

Requirements:

• Degree in Logistics/Shipping/Supply Chain/Warehouse Management and/or Industrial Engineering
• At least 3-5 years of relevant working experience in warehouse/logistics/freight forwarding
• Experience in order customer service, shipping process and documentation
• Willing and Fast Learner with good interpersonal skill
• Ability to work in fast pace and dynamic environment
• Ability to think quickly and perform problem solving tasks, even with changing conditions
• Service oriented and a team player
• Competent in MS Word, MS Excel (VLOOKUP & Pivot Table) and WMS system