Assistant Warehouse Operations Manager

Crane Worldwide Logistics (S) Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Crane Worldwide Logistics (S) Pte Ltd is seeking an experienced Warehouse Operations Manager to oversee daily warehouse activities, ensuring accurate receiving, storage, picking, packing and outbound shipments. The role emphasizes SOP/SLA adherence, inventory control, and safety compliance.

The candidate will lead the customer service team, coordinate with cross-functional units, and drive continuous improvement initiatives to meet performance targets and client expectations in a fast-paced 3PL

Qualifications

• Minimum 5 years in warehouse ops and customer service
• Experience managing teams across multiple clients
• Strong knowledge of WMS and inventory systems
• Familiar with Singapore customs and bonded warehouse ops
• Ability to lead in fast-paced environment

Responsibilities

• Assist in managing daily warehouse operations including receiving, storage, picking, packing, and outbound shipments.
• Ensure SOPs and SLAs are followed.
• Monitor performance to meet objectives.
• Coordinate manpower planning and scheduling.
• Maintain inventory accuracy with cycle counts
• Ensure compliance with safety and regulations
• Lead customer service team and escalate issues
• Prepare KPI summaries and business reviews

Skills

Warehouse operations

Customer service

Team leadership

Inventory control

Tools

WMS software

Job description

The incumbent is responsible for supporting the day-to-day management of warehouse operations while ensuring high levels of customer satisfaction through effective order management, inventory control, and service excellence. The role oversees warehouse processes, supervises operational and customer service teams, ensures compliance with safety and quality standards, and drives continuous improvement initiatives to achieve operational and service excellence.

Responsibilities

Warehouse Operations

• Assist in managing daily warehouse operations including receiving, storage, picking, packing, and outbound shipments.

• Ensure all warehouse operations are executed in accordance with prevailing Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).

• Monitor operational performance and productivity to meet customer and company’s objectives.

• Coordinate manpower planning, shift scheduling, and resource allocation.

• Ensure inventory accuracy through regular cycle counts and stock reconciliation.

• Maintain compliance with local regulations, customs requirements, and safety standards

• Manage client expectations, service performance, and issue resolution

• Conduct regular service review meetings with customers

• Investigate inventory discrepancies and implement corrective actions.

• Support implementation of warehouse process improvements and Lean initiatives.

• Support in warehouse audits including ISO documentations

Customer Services

• Lead the customer service team in managing customer orders and enquiries.

• Act as the primary escalation point for customer operational issues.

• Monitor order fulfilment performance and ensure timely processing of customer requests.

• Coordinate with transport, procurement, planning, and warehouse teams to ensure smooth order execution.

• Prepare operational reports, KPI summaries, and business reviews for customers and management.

• Support implementation of new customer accounts and operational changes.

Requirements

• Minimum 5 years of warehouse operations and customer service experience, preferably in a 3PL and Contract Logistics background.

• Proven experience in managing teams and multiple clients

• Strong knowledge of WMS and inventory management systems

• Familiar with Singapore customs regulations and bonded warehouse operations (preferred)

• Strong leadership, problem-solving, and communication skills

• Ability to work in a fast-paced and dynamic environment