Warehouse Customer Service Representative

268 UPS SCS SINGAPORE PTE LTD; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

UPS SCS SINGAPORE PTE LTD in Singapore seeks a customer service specialist for order fulfilment and SAP/WMS coordination. You will liaise with warehouse teams and clients to ensure accurate processing and timely shipping.

The role requires 3–4 years in contract logistics or related customer-service experience, with excellent communication and problem-solving skills in a fast-paced environment.

Qualifications

• Excellent communication (written and verbal) and presentation skills.
• Strong problem solving, organizational and time management abilities.
• Ability to work independently and in a team in a fast-paced environment.
• Proficient with computers; working knowledge of SAP, WMS and MS Office.
• Familiarity with order entry systems and warehouse management systems.

Responsibilities

• Provide high-quality customer service and meet KPI targets.
• Communicate with clients, warehouse operations, carrier brokers and other offices.
• Process orders and manage customer accounts in SAP/WMS.
• Handle backorders, returns, and inventory adjustments to maintain accuracy.
• Coordinate with warehouse team to ensure timely receiving, processing and shipping.
• Document, investigate and resolve customer concerns promptly; maintain compliance with procedures.

Skills

Communication skills

Presentation skills

Problem solving

Organizational skills

Time management

Teamwork

MS Office

SAP/WMS familiarity

Tools

SAP

WMS

MS Office

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.

Job Responsibilities

• Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service.
• Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
• Follow up with customer inquiry and provide information about services, products and to process orders
• Order creation and customer account management in SAP/WMS
• Backorder and returns management
• Coordinate with the warehouse team to ensure that operational tasks are met: Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements; Order Processing: ensure all orders are processed accurately and in a timely manner and according to the client’s specific requirements; Shipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely
• Complaints and returns management
• Adjustments: ensure inventory integrity by processing authorized inventory adjustments
• Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
• Perform clerical duties such as filing and reporting
• Document, investigate and resolve all customer concerns in a timely fashion; Drive prompt and professional communication at all times for both internal and external customers; Document all shipping errors on the required documentation with accuracy and attention to detail; Other duties as assigned to you from time to time by the company.
• Observe and comply with standard operating procedures
• Observe and comply with warehouse health & safety guidelines

Job Requirements

• Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
• Possess excellent communication (written/verbal) and presentation skills
• Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
• Proven ability to work well both independently and as part of a team required.
• Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
• Possess working knowledge of order entry systems and warehouse management systems

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.