Program Manager (Healthcare Logistics)

United Parcel Service, Inc.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

UPS Singapore is seeking an experienced supply chain professional to manage customer account requirements and lead continuous improvement initiatives. The role involves escalation handling, data-driven decision making, and cross-functional coordination with systems, engineering, and operations teams.

The successful candidate will drive KPI reporting, participate in monthly/quarterly business reviews, and manage multiple projects in a fast-paced environment.

Qualifications

• Bachelor’s degree in Supply Chain/Industrial Engineering/Healthcare related discipline.
• Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry.
• Excellent communication and negotiation skills.
• Able to manage and react quickly to unexpected situations.
• Able to multi-task and deliver results under pressure.

Responsibilities

• Develop and maintain knowledge of customer's business and associated supply chain requirements.
• Act as an escalation point for customer for any issues and drive resolution/corrective action.
• Implement solutions to address and correct identified issues pro-actively.
• Provide root cause analysis, drive continuous improvements and execution of solutions region as well as globally.
• Implementation Project Management for product upgrades and initiatives.
• Data analysis and creation of customer reports.
• Prepare performance data/KPI reporting requirements for monthly and QBR meetings.
• Facilitate and attend customer monthly meetings and QBR’s.
• Conduct regular operations calls with key account stakeholders
• Ensuring operational best practices are in line with customer requirements.
• Provide rate analysis when required
• On-going systems support.
• Train staff and other service partners
• Monitor operational SOP execution / compliance / quality
• Demonstrate ability to manage multiple complex projects - prioritization, planning, scheduling, reporting and influencing
• Ability to make data guided decisions to enable logistics services and optimize material planning
• Work with systems analysts, software engineers & industrial engineers to automate key processes, fix gaps, build reporting capabilities
• Other ad hoc tasks that may be assigned

Skills

Supply chain

Stakeholder mgmt

Data analysis

Communication

Project management

Education

Bachelor's degree in Supply Chain/Industrial Engineering/Healthcare

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description: Key Responsibilities

Key Responsibilities

• Develop and maintain knowledge of customer's business and associated supply chain requirements.
• Act as an escalation point for customer for any issues and drive resolution/corrective action.
• Implement solutions to address and correct identified issues pro-actively.
• Provide root cause analysis, drive continuous improvements and execution of solutions region as well as globally.
• Implementation Project Management for product upgrades and initiatives
• Data analysis and creation of customer reports
• Prepare performance data/KPI reporting requirements for monthly and QBR meetings.
• Facilitate and attend customer monthly meetings and QBR’s.
• Conduct regular operations calls with key account stakeholders
• Ensuring operational best practices are in line with customer requirements.
• Provide rate analysis when required
• On-going systems support.
• Train staff and other service partners
• Monitor operational SOP execution / compliance / quality
• Demonstrate ability to manage multiple complex projects - prioritization, planning, scheduling, reporting and influencing
• Ability to make data guided decisions to enable logistics services and optimize material planning
• Work with systems analysts, software engineers & industrial engineers to automate key processes, fix gaps, build reporting capabilities
• Other ad hoc tasks that may be assigned

Qualifications

• Bachelor’s degree in Supply Chain/Industrial Engineering/Healthcare related discipline
• Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry
• Excellent communication and negotiation skills
• Able to manage and react quickly to unexpected situations
• Able to work in a highly fast-paced environment
• Able to multi-task and deliver results under pressure
• Confident and able to collaborate and manage stakeholders of all levels
• Good team player; self-driven; energetic and motivated
• Experience in program/project/operations management preferred

This position is based in Singapore hence candidate must possess the right to work in Singapore.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.