Client Relationship Executive (Marken)

559 Marken Time Critical Express Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

UPS seeks a customer service professional to support client relationships and cross-functional coordination across global shipments. You will assist with escalations, build strong client ties, and work with operational teams to meet service requirements.

Ideal candidates have a diploma in logistics and 2+ years in client-facing roles, with strong communication and multitasking abilities in a fast-paced environment.

Qualifications

• Diploma in Business, Logistics & Supply Chain or related field; 2+ years in customer service or client-facing roles
• Familiarity with logistics processes; temperature-controlled or clinical shipments advantageous
• Customer-focused with commitment to service excellence and continuous improvement
• Ability to manage multiple priorities in a fast-paced environment with accuracy
• Strong interpersonal and communication skills to work with clients and cross-functional teams

Responsibilities

• Assist CS team with issues and escalations from clients
• Build client relationships via email, phone and face-to-face interaction
• Develop excellent working relationships with customer and operational functions
• Coordinate activities of Marken teams and agents to fit customer requirements and policies
• Manage special requests for increased service levels or shipment monitoring
• Develop solutions with clients’ logistics teams for new business requirements

Skills

Customer service

Communication

Relationship management

Cross-functional collaboration

Multi-tasking

Education

Diploma in Business, Logistics & Supply Chain

Tools

Maestro

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Responsibilities

• Assists CS team with significant issues and escalations from clients.
• Builds client relationships through email, phone and face to face interaction.
• Develops excellent working relationships with customer and operational functions.
• Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
• Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams.
• Performance reporting – Extracts and analyses data from Maestro and other systems.
• Translates into appropriate and relevant reports.
• Understands and performs general CS duties where required.

Job Requirements

• Possess a Diploma in Business, Logistics & Supply Chain or related fields At least 2 years of experience in customer service or client-facing roles, preferably within healthcare, pharmaceutical, clinical trials, or logistics environments.
• Basic understanding of logistics and supply chain processes; familiarity with temperature-controlled or clinical shipments will be an advantage
• Customer-focused mindset with a strong commitment to service excellence and continuous improvement
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong interpersonal and communication skills to work effectively with clients and cross-functional teams.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.