Customer Service Associate (MNX)

671 MNX (Singapore) Pte. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

671 MNX (Singapore) Pte. Ltd. is seeking a dependable logistics professional to manage customer service and freight operations. You will coordinate with internal and external stakeholders to ensure timely responses and accurate KPI reporting, while supporting CAPA, SOPs, and distribution activities.

The role requires at least 2 years in air and sea freight operations, excellent English, and a proactive, ownership-minded approach in a fast-paced environment.

Qualifications

• GCE N/O Levels or Diploma required; 2+ years in air and sea freight ops with customer service focus.
• Excellent written and spoken English with strong interpersonal skills.
• Self-motivated, proactive and able to take ownership of tasks.
• Strong problem-solving ability and capacity to multitask in a fast-paced environment.
• Proficiency in MS Office applications; supervisory experience is a plus.

Responsibilities

• Maintain customer satisfaction and respond to inquiries promptly; act as first point of contact (PIC).
• Collaborate with internal and external customers to deliver exceptional service and KPI reporting.
• Handle SAP stock in/out processes and support process improvements with LFS teams.
• Assist in CAPA reporting, KPI management, and SOP/work instruction development.
• Support quotation requests, RFQs, and general sales support, as needed.

Skills

Customer service

Stakeholder management

Communication

Problem-solving

Multitasking

Education

GCE N/O Levels or Diploma

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Responsibilities

Customer Service Keep the pulse of customer satisfaction Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers Work with internal/external customers to create an exceptional customer service experience Manage account/customer expectations Work with internal and external customers for Corrective and Preventative Actions Help craft and create KPI customer specific reporting and scorecards Build and maintain rapport with customers to fulfill their requirements Operations/Distribution Process Stock In/Out in SAP Work with LFS internal customers on process improvements Help craft account SOPs and Work Instructions Assist in distribution and operations as needed Administration CAPA Reporting KPI management Assist with Quotation, RFQ and RFI Sales support Undertake other duties as requested

Job Requirements

Possess at least GCE ‘N’/‘O’ Levels or a Diploma in any discipline. Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management. Excellent command of written and spoken English, with strong communication and interpersonal skills. Self-motivated, proactive, and able to take ownership of tasks and responsibilities. Strong problem-solving skills with the ability to work effectively in a fast-paced environment. Demonstrated ability to multitask, prioritize competing demands, and meet deadlines. Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. Prior supervisory or people management experience will be an added advantage.

Employee Type

Permanent

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