VP, Wealth Experience & Digital Journeys

DBS Bank Ltd; Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

DBS Bank Ltd is seeking a role focused on governing the digital channel wealth user experience for clients and staff. The position ensures a harmonized, best-in-class experience across wealth pillars, driving continuous improvement aligned with DBS’s world-leading platform vision.

The role involves benchmarking journeys, leading reviews, and collaborating with product, advisory, servicing and onboarding teams to ensure seamless integration and consistent user experience across channels.

Competenze

• Experience designing and governing user journeys across multiple channels.
• Proven ability to drive change within a department or unit.
• Strong collaboration with internal/external stakeholders.

Mansioni

• Govern wealth user journey governance across client and staff channels.
• Benchmark journeys against global best practices and identify improvements.
• Lead review of upcoming wealth journeys and develop remediation plans.
• Run regular journey reviews and secure senior management endorsements.
• Collaborate with product, advisory, servicing and onboarding teams.
• Harmonize wealth and retail digital experiences with regional stakeholders.
• Perform market research to identify strategic gaps and opportunities.
• Drive change management for new or enhanced journeys.
• Present findings and action plans to senior management.

Conoscenze

Wealth UX governance

Stakeholder management

Design Thinking

Data-driven decisions

Descrizione del lavoro

DBS Bank Ltd is seeking a role focused on governing the digital channel wealth user experience for clients and staff. The position ensures a harmonized, best-in-class experience across wealth pillars, driving continuous improvement aligned with DBS’s world-leading platform vision.

The role involves benchmarking journeys, leading reviews, and collaborating with product, advisory, servicing and onboarding teams to ensure seamless integration and consistent user experience across channels.