Vice President, Wealth Journey & Experience Lead, Consumer Banking Group

DBS Bank Australia; Singapore; Sur place; SGD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Comprehensive benefits package

Résumé du poste

DBS Bank Australia in Singapore is seeking a Vice President, Wealth Journey & Experience Lead to govern the digital channel wealth user experience across multiple channels. This role includes establishing governance frameworks, managing friction points, and driving change management strategies.

The ideal candidate will have over 7 years of experience and strong skills in stakeholder management and design thinking methodologies. You will actively benchmark against industry standards and support digital integration initiatives for client and staff experiences.

Qualifications

• 7+ years of relevant experience in designing and governing user journeys and digital features across multiple channels.
• Demonstrated ability to drive change within teams.
• Strong communication skills to articulate complex concepts.

Responsabilités

• Establish governance frameworks for wealth user experience.
• Benchmark DBS’s wealth journeys against industry standards.
• Directly address friction points and manage change initiatives.

Connaissances

User journey design

Stakeholder management

Change management

Data-driven decision making

Outils

Design Thinking

Digital product management

Description du poste

## Vice President, Wealth Journey & Experience Lead, Consumer Banking GroupApplylocations: Singapore - Easttime type: Full timeposted on: Posted Todayjob requisition id: WD84820### **Job Purpose:** This role is responsible for governing the digital channel wealth user experience for both clients and staff. This position exists to ensure a harmonized, coherent, and best-in-class digital experience across core wealth pillars (Product & Execution, Advisory, Servicing, Onboarding), driving continuous improvement and strategic alignment with DBS's vision for world-leading financial platforms.### ### **Responsibilities:*** ### User Experience Governance & Harmonization: Accountable for establishing governance frameworks for wealth user experience across client and staff channels, ensuring alignment and coherence across all core wealth pillars (Product & Execution, Advisory, Servicing, Onboarding).* ### Strategic Benchmarking & Enhancement: Accountable for regularly benchmarking DBS's wealth journeys against best-in-class industry standards to identify areas of leadership and opportunities for improvement. Drive the review of existing journeys and propose strategic enhancements.* ### Journey Review & Friction Point Resolution: Accountable for leading the review of all upcoming wealth journeys, proactively identifying potential friction points, and agreeing on comprehensive action plans to address these. Work with journey owners on change management initiatives.* ### Stakeholder Engagement & Endorsement: Accountable for running regular journey review cadences at the working level and facilitating sessions to secure endorsement for key decisions and journeys from senior management.* ### Operationalise the digital channel wealth user experience governance framework, encompassing both client and staff journeys.* ### Collaborate with product, advisory, servicing, and onboarding teams to ensure seamless integration and consistent user experience.* ### Drive initiatives focussed on harmonizing wealth and retail digital experience, working closely with country and regional stakeholders.* ### Conduct in-depth market research and competitive analysis to benchmark DBS's wealth journeys against global best practices and identify strategic gaps and opportunities.* ### Proactively identify and analyze potential friction points in new and existing wealth journeys, collaborate with relevant teams to develop and implement effective remediation plans.* ### Support change management strategies to ensure successful adoption of new or enhanced wealth journeys.* ### Present findings, proposed enhancements, and action plans to senior management and secure necessary endorsements.* ### Foster strong relationships with internal stakeholders across technology, design, product, and segment teams, as well as external partners.* ### Leverage knowledge of product, channel setup, and segment proposition to inform and guide journey development and optimization.* ### Lead problem-solving and issue resolution related to wealth user experience, applying a data-driven decision-making approach.### ### **Requirements:*** ### 7 to year of relevant experience in designing and governing user journeys and digital features across multiple channels.* ### Demonstrated ability to drive change and improvements within a specific department/unit.* ### Proven experience in managing internal/external stakeholders and driving collaborative partnerships.* ### Solid understanding and practical experience with Design Thinking methodologies, wealth products and digital product journey management.* ### Basic understanding of wealth management processes and segment differentiation.* ### Ability to leverage data, digital, and technology to optimize resources and streamline processes.* ### Strong communication skills, with the ability to articulate complex technical and business concepts clearly and persuasively to diverse audiences, including senior management.* ### Proven ability to negotiate with key clients and investors, ecosystem partners, vendors, academic institutions, industry experts, government, or regulatory officials to deliver DBS objectives.### ### ### **Apply Now:**### We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.### **Location:**DBS Asia Hub**Job:**Digital**Schedule:**Regular**Employee Status:**Full time### Why join us?*DBS is more than a bank —**we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world.*### About UsDBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia.Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023.DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.