Vice President, Wealth Journey & Experience Lead, Consumer Banking Group

DBS Bank Ltd; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

DBS Bank Ltd is seeking a role focused on governing the digital channel wealth user experience for clients and staff. The position ensures a harmonized, best-in-class experience across wealth pillars, driving continuous improvement aligned with DBS’s world-leading platform vision.

The role involves benchmarking journeys, leading reviews, and collaborating with product, advisory, servicing and onboarding teams to ensure seamless integration and consistent user experience across channels.

Qualifications

• Experience designing and governing user journeys across multiple channels.
• Proven ability to drive change within a department or unit.
• Strong collaboration with internal/external stakeholders.

Responsabilités

• Govern wealth user journey governance across client and staff channels.
• Benchmark journeys against global best practices and identify improvements.
• Lead review of upcoming wealth journeys and develop remediation plans.
• Run regular journey reviews and secure senior management endorsements.
• Collaborate with product, advisory, servicing and onboarding teams.
• Harmonize wealth and retail digital experiences with regional stakeholders.
• Perform market research to identify strategic gaps and opportunities.
• Drive change management for new or enhanced journeys.
• Present findings and action plans to senior management.

Connaissances

Wealth UX governance

Stakeholder management

Design Thinking

Data-driven decisions

Description du poste

Job Purpose:

This role is responsible for governing the digital channel wealth user experience for both clients and staff. This position exists to ensure a harmonized, coherent, and best-in-class digital experience across core wealth pillars (Product & Execution, Advisory, Servicing, Onboarding), driving continuous improvement and strategic alignment with DBS’s vision for world-leading financial platforms.

Responsibilities:

• Accountable for establishing governance frameworks for wealth user experience across client and staff channels, ensuring alignment and coherence across all core wealth pillars (Product & Execution, Advisory, Servicing, Onboarding).
• Accountable for regularly benchmarking DBS’s wealth journeys against best-in-class industry standards to identify areas of leadership and opportunities for improvement. Drive the review of existing journeys and propose strategic enhancements.
• Accountable for leading the review of all upcoming wealth journeys, proactively identifying potential friction points, and agreeing on comprehensive action plans to address these. Work with journey owners on change management initiatives.
• Accountable for running regular journey review cadences at the working level and facilitating sessions to secure endorsement for key decisions and journeys from senior management.
• Operationalise the digital channel wealth user experience governance framework, encompassing both client and staff journeys.
• Collaborate with product, advisory, servicing, and onboarding teams to ensure seamless integration and consistent user experience.
• Drive initiatives focussed on harmonizing wealth and retail digital experience, working closely with country and regional stakeholders.
• Conduct in-depth market research and competitive analysis to benchmark DBS’s wealth journeys against global best practices and identify strategic gaps and opportunities.
• Proactively identify and analyze potential friction points in new and existing wealth journeys, collaborate with relevant teams to develop and implement effective remediation plans.
• Support change management strategies to ensure successful adoption of new or enhanced wealth journeys.
• Present findings, proposed enhancements, and action plans to senior management and secure necessary endorsements.
• Foster strong relationships with internal stakeholders across technology, design, product, and segment teams, as well as external partners.
• Leverage knowledge of product, channel setup, and segment proposition to inform and guide journey development and optimization.
• Lead problem-solving and issue resolution related to wealth user experience, applying a data-driven decision-making approach.

Requirements:

• 7 to year of relevant experiencein designing and governing user journeys and digital features across multiple channels.
• Demonstrated ability to drive change and improvements within a specific department/unit.
• Proven experience in managing internal/external stakeholders and driving collaborative partnerships.
• Solid understanding and practical experience with Design Thinking methodologies, wealth products and digital product journey management.
• Basic understanding of wealth management processes and segment differentiation.
• Ability to leverage data, digital, and technology to optimize resources and streamline processes.
• Strong communication skills, with the ability to articulate complex technical and business concepts clearly and persuasively to diverse audiences, including senior management.
• Proven ability to negotiate with key clients and investors, ecosystem partners, vendors, academic institutions, industry experts, government, or regulatory officials to deliver DBS objectives.

Location:

DBS Asia Hub

Job:

Digital

Schedule:

Regular

Employee Status:

Full time