VIP Reservations & Guest Experience Lead

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Benefits offered by this job

Commission

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a guest relations and reservations specialist for a premium dining and events venue in Central Singapore.

You will be the primary contact for restaurant reservations, private dining and event enquiries, catering requests and guest communications, delivering personalised service and driving revenue growth. You'll manage reservations across phone, email and online channels, optimise capacity with the team, build relationships with VIP guests, and

Qualifications

• Possess relevant experience in guest relations, reservations, luxury hospitality, fine dining, hotels or premium customer service.
• Experience using reservation management systems and CRM/database tools is preferred.
• Knowledge of restaurants, wine, Italian cuisine or luxury hospitality is an advantage.

Responsibilities

• Manage reservations across telephone, email, online and other designated communication channels.
• Maintain accurate reservation records and ensure guest preferences, dietary requirements and special requests are properly recorded.
• Monitor upcoming reservations, booking patterns, availability and demand.
• Work closely with the Restaurant Manager and operations team to optimise table allocation and restaurant capacity.
• Proactively follow up on pending enquiries and maximise conversion into confirmed reservations.
• Track cancellations, lost enquiries and relevant guest trends where appropriate.
• Develop and maintain strong relationships with regular, corporate and VIP guests.
• Maintain accurate guest profiles, including preferences, special occasions, previous visits and relevant service notes.
• Recognise returning guests and ensure important information is communicated to the restaurant team ahead of service.
• Support guest retention through personalised and appropriate follow-up.
• Maintain the confidentiality and discretion expected when handling guest information.
• Manage private dining, corporate event, celebration and group enquiries from initial contact through confirmation.
• Coordinate quotations, menus, seating arrangements, deposits, special requests and other event requirements.
• Proactively follow up on outstanding enquiries to maximise conversion.
• Ensure complete and accurate handover of confirmed events to the restaurant operations team.
• Manage incoming catering and off-site event enquiries.
• Follow up actively on outstanding quotations and enquiries.
• Support the development of repeat catering and corporate business.
• Respond promptly, professionally and warmly to guest enquiries across all communication channels.
• Provide accurate information regarding menus, promotions, private dining, events, restaurant policies and other offerings.

Skills

Guest relations

Reservations management

CRM experience

Revenue growth focus

Tools

Reservation management systems

CRM/database tools

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a guest relations and reservations specialist for a premium dining and events venue in Central Singapore.

You will be the primary contact for restaurant reservations, private dining and event enquiries, catering requests and guest communications, delivering personalised service and driving revenue growth. You'll manage reservations across phone, email and online channels, optimise capacity with the team, build relationships with VIP guests, and