Guest Experience & Events Lead: Reservations

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Reservations & Guest Relations professional in Singapore.

You will be the primary contact for restaurant reservations, private dining and events, handling enquiries, catering requests and guest communications to support business development and revenue growth. You will understand guest needs, deliver personalised service, convert enquiries into bookings, and identify opportunities to generate repeat business.

Qualifications

• Experience in guest relations or reservations in luxury/hospitality.
• Familiar with reservation management systems and CRM/database tools.
• Knowledge of Italian cuisine or luxury hospitality is an advantage.

Responsibilities

• Manage reservations across telephone, email, online and other channels.
• Maintain accurate reservation records and note guest preferences.
• Monitor upcoming reservations, availability and demand.
• Work closely with the Restaurant Manager and operations team to optimise table allocation and restaurant capacity.
• Proactively follow up on pending enquiries and maximise conversion into confirmed reservations.
• Track cancellations, lost enquiries and relevant guest trends where appropriate.

Skills

Guest relations

Reservations

Luxury hospitality

CRM tools

Tools

CRM systems

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a Reservations & Guest Relations professional in Singapore.

You will be the primary contact for restaurant reservations, private dining and events, handling enquiries, catering requests and guest communications to support business development and revenue growth. You will understand guest needs, deliver personalised service, convert enquiries into bookings, and identify opportunities to generate repeat business.