VIP Guest Experience Specialist

St. Regis Hotels; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

St. Regis Hotels in Singapore seeks a Front Office professional to ensure seamless VIP arrivals, room readiness, check-in assistance, and guest escort services. The role involves coordinating with reservations, sales, Guest Services and Engineering to meet special guest needs and provide timely in-suite service.

Responsibilities include delivering items to suites, managing laundry coordination, and maintaining accurate room inventories. A minimum of 1 year in Front Office is required.

Qualifications

• Minimum 1 year of working experience in Front Office.
• Experience coordinating with various hotel departments is a plus.

Responsibilities

• Coordinate with the front desk to arrange VIP arrivals, including room preparations, meeting guests at check-in, and escorting guests to their rooms.
• Deliver food, beverages, and other requested items to guests in suites, addressing guest needs noted by reservations, sales, or other teams.
• Coordinate with Guest Services and Engineering to meet special guest needs.
• Coordinate laundry services for guests as requested, coordinating pick-up and delivery of items as needed.
• Complete room inventories and keep inventories appropriately provisioned, as appropriate.

Job description

St. Regis Hotels in Singapore seeks a Front Office professional to ensure seamless VIP arrivals, room readiness, check-in assistance, and guest escort services. The role involves coordinating with reservations, sales, Guest Services and Engineering to meet special guest needs and provide timely in-suite service.

Responsibilities include delivering items to suites, managing laundry coordination, and maintaining accurate room inventories. A minimum of 1 year in Front Office is required.