Guest Experience Lead - VIP & Front Desk Coordination

ST. REGIS HOTEL SINGAPORE; Singapore; On-site; SGD 40,000 - 62,000; Full time

Job summary

The St. Regis Hotel Singapore is seeking a Front Office Associate to manage guest check-ins, check-outs, and room assignments, ensuring smooth arrivals and departures.

You will coordinate with Revenue, Sales and Front Desk teams, handle daily reports, scheduling, and back-office tasks while upholding the brand’s luxury service standards. A proactive attitude and a focus on security, safety, and guest history will help deliver an exceptional stay at one of Singapore's premier addresses.

Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Communicate to appropriate staff when guests are waiting for an available room
• File guest paperwork or documentation. Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Responsible for managing group arrivals and departures
• Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams
• To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP's and Guest History guests
• To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter
• To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required
• Other administrative tasks such as rostering to be submitted in a timely manner for approval

Job description

The St. Regis Hotel Singapore is seeking a Front Office Associate to manage guest check-ins, check-outs, and room assignments, ensuring smooth arrivals and departures.

You will coordinate with Revenue, Sales and Front Desk teams, handle daily reports, scheduling, and back-office tasks while upholding the brand’s luxury service standards. A proactive attitude and a focus on security, safety, and guest history will help deliver an exceptional stay at one of Singapore's premier addresses.