Guest Experience Concierge & Arrangements Lead

St. Regis Hotels; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

St. Regis Hotels in Singapore is seeking a professional Concierge to assist guests with special arrangements, local information, and timely responses to inquiries. You will coordinate with Bellstaff and other departments to fulfill requests and ensure an exceptional guest experience.

As a frontline ambassador, you will gather area attractions details, provide accurate recommendations, and maintain meticulous records of guest interactions and follow-ups to guarantee satisfaction.

Qualifications

• Minimum 1-year of working experience in Concierge

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities, including events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate department (e.g., Bellperson, Housekeeping) to resolve guest calls, requests, or problems.
• Review shift logs and daily memo books and document pertinent information in logbooks

Job description

St. Regis Hotels in Singapore is seeking a professional Concierge to assist guests with special arrangements, local information, and timely responses to inquiries. You will coordinate with Bellstaff and other departments to fulfill requests and ensure an exceptional guest experience.

As a frontline ambassador, you will gather area attractions details, provide accurate recommendations, and maintain meticulous records of guest interactions and follow-ups to guarantee satisfaction.