VIP Guest Experience & Operations Lead

ZOUK CLARKE QUAY PTE. LTD.

Singapore

On-site

SGD 54,000 - 70,000

Full time

14 days+

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Job summary

Zouk Clarke Quay Pte. Ltd. seeks a VIP Executive to support the VIP Manager in delivering a market-differentiated, high-energy guest experience for VIP and VVIP guests. You will collaborate with operations, marketing and other channels to ensure exceptional service.

You will recruit, train and lead VIP hostesses and bottle service crews, arrange transport and events, and nurture key client relationships while maintaining professionalism and strong English communication.

Qualifications

Well-groomed and professional disposition.
Service oriented, friendly and strong interpersonal skills.
Good command of written and spoken English.
Able to communicate with all levels.
Strong leadership, performance management and coaching abilities.
1–3 years experience in a similar industry.

Responsibilities

Assist with VIP relations: PR, reservations, scheduling, staffing, and admin tasks.
Create a professional, upscale, welcoming environment for guests.
Establish relationships with guests and make each one feel valued.
Manage payments and timings for VIP guests.
Arrange transportation for groups and VIP guests, book events.
Expand nightly events through personal communication and marketing.
Build and grow relationships with key client base.
Assist recruitment, training and service delivery of hostesses and bottle service crew.
Build and manage a core VIP management team delivering Zouk's value proposition to privileged guests.
Promote special club events to customers.