Guest Experience Lead - Front Office Operations

FURAMA PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

FURAMA PTE. LTD. in Singapore seeks a Duty Manager to oversee Front Office daily operations and guest services, ensuring smooth administration, staff matters, and shift coverage. You will lead a team, uphold service standards and address issues promptly.

The role reports to the Front Office Manager and requires strong leadership, communication, and problem-solving abilities, with a customer-focused attitude and flexibility for evenings and weekends.

Qualifications

• Minimum 3 years in a similar role in hospitality
• Strong leadership and staff management capabilities
• Excellent communication skills
• Strong problem-solving and quick decision-making abilities
• Good organizational and time management skills
• Proficiency with Microsoft Office and POS systems
• Ability to work evenings and weekends

Responsibilities

• Oversee daily Front Office operations and staff performance
• Address guest complaints promptly to ensure high service levels
• Attend to guest inquiries and resolve issues efficiently
• Train and coach Front Office staff and provide feedback
• Coordinate with Housekeeping to optimize room availability
• Handle escalated issues and emergencies during shifts
• Prepare reports and maintain guest history and rate variances
• Perform other duties as assigned

Skills

Leadership

Communication

Problem solving

Time management

Microsoft Office

POS software

Tools

Microsoft Office

POS software

Job description

FURAMA PTE. LTD. in Singapore seeks a Duty Manager to oversee Front Office daily operations and guest services, ensuring smooth administration, staff matters, and shift coverage. You will lead a team, uphold service standards and address issues promptly.

The role reports to the Front Office Manager and requires strong leadership, communication, and problem-solving abilities, with a customer-focused attitude and flexibility for evenings and weekends.