Front Office Duty Manager - Guest Experience Lead

ORCHARD RENDEZVOUS HOTEL, SINGAPORE; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Flexi leave

Birthday vouchers

Annual health screening

Insurance coverage

Job summary

ORCHARD RENDEZVOUS HOTEL, SINGAPORE is looking for a Duty Manager to oversee daily operations in the Front Office. The successful candidate will ensure guest satisfaction and operational efficiency in line with hotel standards.

Responsibilities include supervising staff conduct, addressing guest complaints, and managing room inventory. Candidates should possess a Diploma in Hospitality and relevant supervisory experience. Strong leadership and communication skills are essential, alongside a professional demeanor.

The position offers several benefits including Medical coverage, Flexi leave, and Annual Health Screening.

Qualifications

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in hotel management systems.

Responsibilities

• Direct day-to-day activities of all sections within the Front Office.
• Supervise Front Office sections and monitor staff conduct.
• Handle guest complaints with tact and diplomacy.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

Diploma in Hospitality or related field

Tools

Opera PMS

Job description

ORCHARD RENDEZVOUS HOTEL, SINGAPORE is looking for a Duty Manager to oversee daily operations in the Front Office. The successful candidate will ensure guest satisfaction and operational efficiency in line with hotel standards.

Responsibilities include supervising staff conduct, addressing guest complaints, and managing room inventory. Candidates should possess a Diploma in Hospitality and relevant supervisory experience. Strong leadership and communication skills are essential, alongside a professional demeanor.

The position offers several benefits including Medical coverage, Flexi leave, and Annual Health Screening.