VIP Casino Guest Relations Executive

Marina Bay Sands

Singapore

Hybrid

SGD 45,000 - 71,000

Full time

8 days ago

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Job summary

Marina Bay Sands is seeking a Customer Relations Executive (VIP Services) to deliver high-touch service to casino guests. You will assist with trip arrangements, hotel and dining needs, and conduct casino familiarization tours to enhance guest experiences.

You will identify potential VIP patrons, collaborate with the Market Development Sales Team on host management, and engage guests through events and promotions while ensuring compliance with company policies.

Qualifications

Customer-focused with strong problem-solving skills and a team player.
Willing to work mornings, afternoons, overnight, and public holidays.
Able to communicate confidently in Mandarin and English; other Asian dialects viewed favorably.

Responsibilities

Provide excellent, personalized service to casino guests.
Assist guests with trip arrangements (hotel, transport, dining) and follow up promptly.
Conduct guided MBS Casino familiarization tours for guests.
Identify potential gaming patrons and support host management with Market Development Sales Team.
Collaborate with Sales, Transportation, Hotel Operations, Cage, Table Games on guest feedback and service standards.
Assist with execution of Special Events and Promotions and ensure regulatory compliance.
Perform other ad hoc duties as required.