Casino Marketing Manager - Premium Player Growth (Intl)

marina bay sands pte. ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Marina Bay Sands in Singapore seeks a motivated professional to lead customer engagement and relationship management for Premium players, ensuring exceptional hospitality across all touchpoints. You will promote the resort and gaming products, develop player profiles, and manage complimentary programs aligned with profitability targets.

The role requires at least 1 year in casino marketing or player development, AML/compliance knowledge, and proficiency in Microsoft Office.

Qualifications

• High School Degree, College degree is preferred.
• Minimum 1 year solid experience in managerial positions in Casino Marketing or player development.
• In-depth knowledge of AML Policy, Compliance Policy and Credit Policy.
• Knowledge of Paiza Premium Program and MBS offerings.
• Proficient in basic Microsoft software: Word, Excel, Outlook.

Responsibilities

• Promote Marina Bay Sands Integrated Resort and affiliated properties.
• Promote gaming products to target market segments, especially Premium players.
• Develop strong relationships with Premium players to drive visitation.
• Ensure excellent customer experience at all touchpoints per guidelines and policies.
• Develop profiles on each player to tailor interactions.
• Manage complimentary programs aligned with reinvestment strategies.
• Provide accurate information for credit line recommendations for Premium players.
• Coordinate with Premium Account Management on payments when due.

Skills

Customer engagement

Relationship management

Hospitality focus

Sales-driven

Multi-tasking

Conflict resolution

Collaborative work style

Continuous learning

Education

High School Degree

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Marina Bay Sands in Singapore seeks a motivated professional to lead customer engagement and relationship management for Premium players, ensuring exceptional hospitality across all touchpoints. You will promote the resort and gaming products, develop player profiles, and manage complimentary programs aligned with profitability targets.

The role requires at least 1 year in casino marketing or player development, AML/compliance knowledge, and proficiency in Microsoft Office.