VIP Casino Concierge & Call Center Pro (Bilingual)

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Marina Bay Sands Pte Ltd is seeking a customer service professional to handle Patron inquiries and bookings via phone and email, ensuring timely and high-quality responses. You will coordinate with multiple teams to fulfil room, event and promotion requests while maintaining Marina Bay Sands standards.

The role requires excellent communication, willingness to work varied shifts including nights and holidays, and proficiency in Mandarin with strong English.

Qualifications

• Diploma or higher in Hospitality, Business, Marketing or related disciplines required.
• Prior experience in Call Center or Customer Service preferred; candidates with no relevant work experience are welcome.

Responsibilities

• Attend to Patrons' enquiries, requests and feedback via email or calls and ensure timely, professional service.
• Follow up on outstanding enquiries and feedback with Patrons and internal stakeholders.
• Register Patrons for casino events, promotions and other bookings as required.
• Assist with the creation of casino programs and support cross-departmental coordination.
• Upsell higher room categories and coordinate with Sales and VIP Services to meet Patron needs.

Skills

Customer service

Communication skills

Mandarin proficiency

Outlook & MS Office

Education

Diploma or higher in Hospitality/Business/Marketing

Tools

Outlook

Microsoft Office

Job description

Marina Bay Sands Pte Ltd is seeking a customer service professional to handle Patron inquiries and bookings via phone and email, ensuring timely and high-quality responses. You will coordinate with multiple teams to fulfil room, event and promotion requests while maintaining Marina Bay Sands standards.

The role requires excellent communication, willingness to work varied shifts including nights and holidays, and proficiency in Mandarin with strong English.