Customer Relations Executive (VIP Services)

Marina Bay Sands; Singapore; Hybrid; SGD 45,000 - 71,000; Full time

Job summary

Marina Bay Sands is seeking a Customer Relations Executive (VIP Services) to deliver high-touch service to casino guests. You will assist with trip arrangements, hotel and dining needs, and conduct casino familiarization tours to enhance guest experiences.

You will identify potential VIP patrons, collaborate with the Market Development Sales Team on host management, and engage guests through events and promotions while ensuring compliance with company policies.

Qualifications

• Customer-focused with strong problem-solving skills and a team player.
• Willing to work mornings, afternoons, overnight, and public holidays.
• Able to communicate confidently in Mandarin and English; other Asian dialects viewed favorably.

Responsibilities

• Provide excellent, personalized service to casino guests.
• Assist guests with trip arrangements (hotel, transport, dining) and follow up promptly.
• Conduct guided MBS Casino familiarization tours for guests.
• Identify potential gaming patrons and support host management with Market Development Sales Team.
• Collaborate with Sales, Transportation, Hotel Operations, Cage, Table Games on guest feedback and service standards.
• Assist with execution of Special Events and Promotions and ensure regulatory compliance.
• Perform other ad hoc duties as required.

Skills

Customer service

Mandarin fluency

Sales experience

Education

Diploma or higher in Hospitality/Business/Marketing

Tools

Outlook

Microsoft Office

Job description

## Customer Relations Executive (VIP Services)Apply: Marina Bay Sands, Singapore: Full time: Posted 4 Days Ago: JR10005856**WE TAKE YOU ABOVE BEYOND**Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.**Job** **Summary**Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).**Job Responsibilities*** Provide excellent and delightful service to casino guests and assist them with their needs and requests.* Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).* Conduct guided MBS Casino familiarization tours for guests.* Introduce programs (with the relevant terms and conditions) to potential Paiza players.* Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.* Provide personalized service and establish close rapport with assigned patrons.* Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.* Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.* Assist with execution of Special Events and Promotions.* Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.* Perform all other ad hoc duties as and when required.**Job Requirements**Education & Certification* Diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.Experience* Prior experience in Sales or Customer Service role preferred.* Candidates with no relevant work experience are welcome to apply.Other Prerequisites* Customer-focused, excellent team player and possess good problem-solving skills.* Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.* Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests. Other Asian dialects or languages will be viewed favorably.* Must be comfortable working in designated smoking environments as required by the role.* Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.