Premium Gaming & Hospitality BD Lead

marina bay sands pte. ltd.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Marina Bay Sands Pte. Ltd. is seeking a customer engagement and relationship management professional to promote the integrated resort and gaming products to Premium players. You will develop strong relationships, ensure superior customer experiences, and manage player profiles and credit considerations within policy guidelines.

The role emphasizes collaboration, knowledge sharing, and adherence to compliance policies while driving visitation and profitability across the Premium segment.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy.
• In depth knowledge of gaming products and the Premium Program offered by MBS.
• Knowledge of ACSC, Opera and Table Touch system is preferred.
• Proficient in basic Microsoft software including Word, Excel, Outlook, etc.
• Highly motivated, self-manageable and sales-driven in a collaborative work culture.
• Customer-centric and service-oriented, focused on hospitality and customer experience.

Responsibilities

• Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties.
• Promote gaming products and services to target market segments, especially Premium players.
• Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands.
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies.
• Develop profiles on each player to ensure all customer touchpoints know individual preferences.
• Manage compliments in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.
• Provide accurate information, especially the financial status for credit line recommendation of Premium player.
• Carry a vital role to follow up with credit patron and consult with Premium Account Management for any payment in due.
• Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

Skills

Customer relationship management

Sales driven

Communication

Multi-tasking

Hospitality mindset

Education

Diploma/Degree in hospitality or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Marina Bay Sands Pte. Ltd. is seeking a customer engagement and relationship management professional to promote the integrated resort and gaming products to Premium players. You will develop strong relationships, ensure superior customer experiences, and manage player profiles and credit considerations within policy guidelines.

The role emphasizes collaboration, knowledge sharing, and adherence to compliance policies while driving visitation and profitability across the Premium segment.