Guest Experience Specialist – Casino Operations

Marina Bay Sands; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Marina Bay Sands is seeking a Customer Relations professional to help manage entry/exit points and ensure compliance across casino operations in Singapore. You will greet guests, verify access, and support high standards of service in a fast-paced environment.

The role requires attention to detail, the ability to handle guest requests, and a professional appearance. Previous hospitality or casino experience is preferred, with a focus on regulatory compliance and teamwork.

Qualifications

• High School Graduate.
• 1 year’s experience in a hospitality or casino role preferred.
• Track record of delivering excellent customer service.
• Attention to detail, speed and accuracy in job functions.
• Ability to stay calm, think clearly and resolve problems with good judgment.
• Ability to follow directions while balancing customer experience with regulatory requirements.
• Ability to work with minimal supervision, take initiative and be flexible.
• Professional grooming and appearance.

Responsibilities

• Manage entry and exit points into the Casino and High Limit Gaming Areas.
• Ensure compliance with regulations related to restricted access points into the Casino.
• Perform checks at posts including HLGA eligibility and Premium Player status.
• Monitor crowd levels and greet guests professionally.
• Support guest service by handling requests and escalating when needed.
• Maintain confidentiality of guest activity and casino operations.
• Contribute to a positive team environment and adapt to a fast-paced setting.

Skills

Customer service excellence

Attention to detail

Fast-paced multitasking

Problem solving

Regulatory compliance

Clear thinking

Teamwork

Professional grooming

Initiative & flexibility

Work with minimal supervision

Education

High School Graduate

Job description

Marina Bay Sands is seeking a Customer Relations professional to help manage entry/exit points and ensure compliance across casino operations in Singapore. You will greet guests, verify access, and support high standards of service in a fast-paced environment.

The role requires attention to detail, the ability to handle guest requests, and a professional appearance. Previous hospitality or casino experience is preferred, with a focus on regulatory compliance and teamwork.