Vehicle Claims Leader & Process Optimizer

big - foot logistic pte ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

big - foot logistic pte ltd is seeking a Claims Manager to oversee vehicle claims handling, liaise with insurers and legal representatives, and manage claims from both company and customer perspectives.

The role requires thorough investigations into major or disputed claims, review of incident evidence, and ongoing process improvements to enhance efficiency and reduce costs. Training for frontline staff may be involved.

Qualifications

• Experience in vehicle claims handling.
• Ability to liaise with insurers, assessors and legal representatives.
• Strong investigative and analytical skills.

Responsibilities

• Handle vehicle accident and insurance claims.
• Liaise with insurers, third-party assessors and legal representatives as needed.
• Manage claims from both company and customer perspectives.
• Conduct thorough investigations into major or disputed claims.
• Review existing claims workflows and SOPs; propose improvements.
• Digitize or automate elements of the claims process where appropriate.
• Provide trainings for frontline supervisors, drivers and blue-collar staff.

Skills

Vehicle claims

Insurer liaison

Investigation

Job description

big - foot logistic pte ltd is seeking a Claims Manager to oversee vehicle claims handling, liaise with insurers and legal representatives, and manage claims from both company and customer perspectives.

The role requires thorough investigations into major or disputed claims, review of incident evidence, and ongoing process improvements to enhance efficiency and reduce costs. Training for frontline staff may be involved.