Claims Manager (Accident & Motor Claims)

big - foot logistic pte ltd; Singapore; Vor Ort; SGD 60.000 - 100.000; Vollzeit

Zusammenfassung

big - foot logistic pte ltd is seeking a Claims Manager to oversee vehicle claims handling, liaise with insurers and legal representatives, and manage claims from both company and customer perspectives.

The role requires thorough investigations into major or disputed claims, review of incident evidence, and ongoing process improvements to enhance efficiency and reduce costs. Training for frontline staff may be involved.

Qualifikationen

• Experience in vehicle claims handling.
• Ability to liaise with insurers, assessors and legal representatives.
• Strong investigative and analytical skills.

Aufgaben

• Handle vehicle accident and insurance claims.
• Liaise with insurers, third-party assessors and legal representatives as needed.
• Manage claims from both company and customer perspectives.
• Conduct thorough investigations into major or disputed claims.
• Review existing claims workflows and SOPs; propose improvements.
• Digitize or automate elements of the claims process where appropriate.
• Provide trainings for frontline supervisors, drivers and blue-collar staff.

Kenntnisse

Vehicle claims

Insurer liaison

Investigation

Jobbeschreibung

Job Description & Requirements

Job Summary

As Claims Manager, the core responsibilities will include but not be limited

to the following:

1.Vehicle Claims Management

Handle and manage all matters related to vehicle accident and insurance claims.

Liaise with insurers, third-party assessors, and legal representatives where necessary.

Manage claims from both company and customer perspectives.

2.Claims Investigation

Conduct thorough investigations into all major and/or disputed claims.

Review incident reports, CCTV footage, driver statements, and other evidence.

Establish facts and determine liability with accuracy and professionalism.

3.Process Review and Enhancement

Review existing claims handling workflows and SOPs.

Identify inefficiencies and propose improvements to enhance effectiveness and reduce cost.

Digitize or automate elements of the claims process where appropriate.

4.Training and Education

Conduct briefings or workshops for frontline supervisors, drivers, andblue-collar staff to help them understand accident protocol, processes and preventive measures.

5.Stakeholder Management

Work closely with senior management, heads of department, frontline managers, and the workshop team to ensure timely and effective

Provide regular update son complex cases and participate in internal reviews or post-incident meetings.