Senior Motor Claims Strategist

Allianz Popular SL.; Singapore; In loco; SGD 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Allianz Insurance Singapore is seeking an experienced motor claims specialist who will collaborate with Product, Underwriting and other internal stakeholders to align coverage, policy intent and wordings. The role also aims to achieve annual claims savings while maintaining strong service levels for customer claims.

You will manage motor claims across private and commercial vehicles, liaising with surveyors, investigators, lawyers and doctors, and contribute to process improvements and

Competenze

• Degree or diploma in any field.
• 3 to 5 years of motor claims experience.
• Motor claims handling, particularly for private and commercial vehicles.
• Certification in Basic Insurance Concepts and Principles (BCP), PGI and ComGl with Singapore College of Insurance.
• Meticulous, analytical, problem solving and organized.
• Effective communication, negotiation and customer service skills.
• Team player with adaptability to changes and pressure.
• Knowledge of MS Office and technology applications.
• Experience in other lines such as Personal Accident, Home and Fire; managing commercial products is an advantage.
• AI skills such as ChatGPT and Microsoft Copilot are an advantage.

Mansioni

• Assess, evaluate and negotiate all Motor claims within authority limits.
• Handling of claim recoveries.
• Liaison with surveyors, investigators, lawyers, doctors and others on claims matters.
• Ensure proper claim settlements in line with policy conditions and guidelines.
• Meet service standards and comply with claims protocols.
• Assist and elevate complex or large claims for review by management.
• Attend to motor claim enquiries and feedback from customers and intermediaries.
• Assist in statistical and operational reporting to Management.
• Work with Claims Specialists/Managers on ongoing reviews and procedure improvements.
• Support projects on claims, including marketing, process, product and system setup.
• Coordinate with IT master platform teams to enhance claims processes and core platform.
• Other duties as deemed necessary.

Conoscenze

Communication skills

Negotiation

Customer service

Interpersonal skills

Team player

Problem solving

Organized

Formazione

Degree or diploma

Strumenti

MS Office

Descrizione del lavoro

Allianz Insurance Singapore is seeking an experienced motor claims specialist who will collaborate with Product, Underwriting and other internal stakeholders to align coverage, policy intent and wordings. The role also aims to achieve annual claims savings while maintaining strong service levels for customer claims.

You will manage motor claims across private and commercial vehicles, liaising with surveyors, investigators, lawyers and doctors, and contribute to process improvements and