Vacation Consultant

Success Human Resource Centre; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Success Human Resource Centre Pte Ltd. in Singapore is seeking a Customer Service Representative to enhance vacation experiences for members. Responsibilities include managing inbound/outbound calls, promoting travel products, and resolving customer complaints.

The ideal candidate has at least 1 year of sales experience, preferably in the travel-related industry, and possesses strong customer service skills. This is a 1-year contract role with potential for conversion based on performance.

Qualifications

• At least 1 year of sales experience, preferably in travel-related industry or Contact Centre.
• Strong customer service focus with demonstrated sales success.
• Ability to meet performance objectives and exhibit company values.

Responsibilities

• Receive inbound/outbound calls to confirm exchanges and solicit deposits.
• Promote travel-related products and generate corporate revenue.
• Maintain positive brand image and provide excellent service.
• Handle complaints and provide timely resolutions.
• Conduct User Acceptance Testing and assist in translations.

Skills

Customer service focus

Sales skills

Problem-solving

Education

Minimum ITE holders

Job description

Purpose: To create a great vacation experience for members; confirming exchanges and solicit spacebank deposits, subscriptions and renewals, meeting service expectations.

Job Description:

• Receive inbound telephone calls or conduct outgoing calls to confirm exchanges and solicit spacebank deposits, subscriptions and renewals, meeting exchange service expectations.
• Promoteadditional and travel-related products/services {e.g. current promotions and renewals} to generate corporate revenue.
• To provide service that will “WOW” our club members, maintaining a positive brand image and company reputation.
• Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.
• Educate members on the value of their membership and the most effective use of the exchange process.
• Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.
• Conduct Welcome / save Calls to Clubs members and any other call activities to support the efficient and effective growth of Clubs / RCI member base
• Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up on a timely manner to ensure resolution.
• To ensure that all SLA and KPIs are met and delivered in a timely manner.
• To assist in conducting User Acceptance Test for all systems whenever required.
• To assist in translation of documents/materials whenever required.
• To provide and tabulate calls stats and sales reports whenever necessary.
• Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.
• Any other duties as required and/or directed.

Contractual Period:

• 1 Year Contract (Convertible depending on performance)

Location:

• Mountbatten Road

Working Hours:

• Mon to Fri (9am-6pm/10am-7pm)
• Alternate Sat (9am-1pm)

Job Requirements:

• Minimum ITE holders
• At least 1 years of sales experience preferably from the travel-related industry or a Contact Centre environment.
• Strong customer service focus and excellent sales skills with demonstrated track record in meeting targets.
• Able to meet performance objectives, exhibit self-discipline, display Contact Centre and company values as well as core competencies.
• Demonstrate highest level of ethics and integrity and actively participate in driving the company’s culture