Operations Executive (Inbound Travel – Group / FIT)

Luxury Tours and Travel Pte Ltd; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

Luxury Tours & Travel Pte Ltd in Singapore seeks an Operations professional to manage inbound group tours and FIT arrangements. You will coordinate with overseas agents and suppliers, prepare itineraries and vouchers, and handle on-ground support to ensure seamless travel experiences.

Responsibilities include coordinating with tour leaders, monitoring bookings, and resolving issues promptly. Experience in logistics/ops with strong communication skills is preferred; weekend/holiday shifts may be

Qualifications

• 1-3 years of experience in logistics management and operations management.
• Strong knowledge of logistics processes to support travel arrangements and service delivery.
• Proficiency in timeline management to ensure timely delivery of services.
• Excellent organizational skills to handle multiple tasks and maintain accuracy.
• Strong problem-solving skills to address operational challenges and improve processes.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and accuracy in preparing documents and managing bookings.
• Excellent communication and interpersonal skills to liaise with agents, suppliers, and team members.
• Proficiency in MS Office Suite and other relevant software applications.
• Entry-level candidates or those new to the workforce with the right attitude will also be considered

Responsibilities

• Arrange inbound group tours by booking hotels, transport, meals, and guides.
• Liaise with overseas agents and local suppliers to confirm bookings and service delivery.
• Prepare vouchers, rooming lists, and final itineraries for group tours.
• Manage amendments and last-minute changes to maintain service quality.
• Assist on-ground during arrivals, departures, or events to ensure smooth coordination.
• Coordinate with tour leaders and guides to facilitate tour execution and resolve issues.
• Oversee daily inbound FIT operations and coordinate travel arrangements.
• Operate the 24/7 hotline during guest stays to resolve inquiries.
• Monitor booking status and supplier performance for cost efficiency.
• Develop and improve operational procedures to enhance productivity and standards.
• Identify gaps and propose practical solutions to improve processes.
• Collaborate with internal teams and overseas agents to deliver seamless experiences.
• Prepare regular operational reports and provide insights for improvement.
• Perform ad-hoc duties and support during peak periods.

Skills

Logistics management

Operations management

Timeline management

Organizational skills

Problem solving

Communication

Night hotline operation

Teamwork

Customer liaison

Attention to detail

Tools

MS Office Suite

Job description

Company Overview

LUXURY TOURS & TRAVEL PTE LTD

Job Summary

You will manage inbound group and FIT (Free Independent Traveller) travel arrangements, coordinate with agents and suppliers, handle operational changes, and support on-ground activities to ensure smooth and seamless travel experiences.

Responsibilities

• Arrange inbound group tours by booking hotels, transport, meals, sightseeing, and tour guides to meet client requirements
• Liaise with overseas agents and local suppliers to confirm bookings and secure timely service delivery
• Prepare accurate tour documents including vouchers, rooming lists, and final itineraries for group tours
• Manage amendments, special requests, and last-minute operational changes to maintain service quality
• Assist on-ground during group arrivals, departures, or key events to ensure smooth coordination and customer satisfaction
• Coordinate with tour leaders and guides to facilitate seamless tour execution and resolve issues promptly
• Oversee daily inbound FIT operations by coordinating travel arrangements and confirming services with transport providers and driver-guides
• Operate the company's 24/7 hotline during guest stays to provide timely support and resolve inquiries or issues
• Monitor booking status and supplier performance to maintain service quality and cost efficiency
• Develop and improve operational procedures to enhance productivity and service standards
• Ensure compliance with company policies and industry best practices in all operations
• Identify operational gaps and propose practical solutions to improve processes and customer experience
• Collaborate with internal teams and overseas agents to deliver seamless travel experiences
• Prepare regular operational reports and provide insights for continuous improvement
• Perform ad-hoc duties and provide support during peak periods as assigned
• Commit to working on weekends and public holidays as part of shift work requirements

Required competencies and certifications

• Commitment to weekend and public holiday shift work.
• Ability to manage and operate a night hotline.

Preferred competencies and qualifications

• 1-3 years of experience in logistics management and operations management
• Strong knowledge of logistics and operations processes to support travel arrangements and service delivery
• Proficiency in timeline management to ensure timely delivery of services
• Excellent organizational skills to handle multiple tasks and maintain accuracy
• Strong problem-solving skills to address operational challenges and improve processes
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and accuracy in preparing documents and managing bookings
• Excellent communication and interpersonal skills to liaise with agents, suppliers, and team members
• Proficiency in MS Office Suite and other relevant software applications
• Entry-level candidates or those new to the workforce with the right attitude will also be considered