Tour Consultant

WTS TRAVEL & TOURS PTE LTD; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Competitive remuneration package

Collaborative work environment

Job summary

WTS TRAVEL & TOURS PTE LTD in Singapore is seeking a Tour Consultant to help clients plan and book travel, offering advice on destinations, transportation, accommodations, tours and activities.

You will research options, craft itineraries, handle bookings, advise on visas and health requirements, and deliver friendly, professional service while managing client files and staying updated on industry trends.

Qualifications

• Degree or diploma in travel and tourism or equivalent experience.
• Proficiency with CRS like Sabre/Amadeus/Galileo.
• Excellent verbal and written English; Mandarin preferred.

Responsibilities

• Conduct research on travel options including destinations, transportation, accommodations, tours and attractions.
• Book tours, flights, cruises, coaches, rental cars and stays.
• Guide clients on visas, insurance and health requirements.
• Craft customized itineraries based on client preferences and budget.
• Make reservations for restaurants, tours and activities.
• Deliver exceptional service and manage client files efficiently.
• Stay updated on industry trends, promotions and new products.

Skills

Travel planning

CRS systems

Bilingual EN/Mandarin

Education

Travel and tourism degree/diploma

Tools

Sabre

Amadeus

Galileo

Job description

As a Tour Consultant, your primary role is to assist clients in planning and booking their travel arrangements. This includes offering advice and recommendations on destinations, transportation, accommodations, attractions and activities based on the preferences and budget of clients.

• 5 days’ work week
• 11AM to 9PM
• Work location: Retail outlets (Suntec City Mall / Lot One Shopping Mall / Causeway Point / Downtown East / Jurong Point / Tampines Hub)
• Competitive remuneration package
• Supportive & Collaborative work environment

Your responsibilities will include but not limited to:

• Conducting research on travel options including destinations, transportation, accommodations, tours and attractions.
• Booking various travel arrangements such as tours, flights, cruises, coaches, rental cars and accommodations.
• Providing guidance to clients on travel-related matters like visas, insurance, and health requirements.
• Crafting customized itineraries based on client preferences and budget constraints.
• Making reservations for restaurants, tours and other activities.
• Delivering exceptional customer service by promptly addressing client inquiries and concerns.
• Managing and maintaining client files and travel documents efficiently.
• Staying updated with industry trends, promotions and new travel products.

To excel in this role, you should meet the following requirements:

• Preferably holds certification or training in travel planning such as a degree or diploma in travel and tourism or relevant work experience.
• Proficient in using computer reservations systems (CRS) like Sabre, Amadeus or Galileo.
• Familiarity with travel-related software applications and tools.
• Excellent communication skills in both verbal and written English and Mandarin.
• Strong attention to detail and organizational abilities.
• Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously.
• Flexibility to work retail hours including weekends and Public Holidays.
• Willingness to lead tours overseas as a tour leader.
• Ability to work independently as well as part of a team.

Physical Demands:

This position may involve extended periods of sitting or standing along with occasional light lifting and carrying of travel documents or other materials.

Work Environment:

The primary work environment for this role is an office setting with regular participation in travel events, tours for tour leading and familiarization trips as well as occasional involvement in industry events.

Note: ONLY shortlisted candidates will be contacted for further selection processes.