Travel Consultant

CRUISE WONDERS PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration package

Performance-based incentives

Structured sales training

Work with international cruise lines

Job summary

CRUISE WONDERS PTE. LTD. is seeking a Full-Time Travel Consultant to provide expert cruise travel advice, manage sales transactions, and build strong customer relationships to support business growth.

You will respond to inquiries, prepare quotations, and close bookings via WeChat, WhatsApp, email, and other online channels, while delivering excellent pre- and post-sales support.

Qualifications

• Minimum two years of cruise product sales experience.
• Fluent in spoken and written English.
• Familiarity with major cruise lines, itineraries, cabin categories, booking procedures, and sales policies.
• Strong sales skills including needs assessment, product recommendations and closing deals.
• Ability to manage multiple tasks and handle inquiries and bookings efficiently.

Responsibilities

• Provide personalized cruise product recommendations and itinerary advice.
• Respond promptly to customer inquiries, prepare quotations, manage bookings, and complete sales transactions via online platforms.
• Explain itineraries, ship facilities, cabin categories, pricing, promotions, visas and travel arrangements clearly.
• Proactively follow up on prospective customers and sales leads to increase conversions.
• Maintain knowledge of cruise products and communicate features and benefits of different itineraries.
• Develop relationships with individual customers, corporate clients, travel agencies, and industry partners.
• Deliver pre-sales and after-sales support to build and maintain relationships.
• Assist customers with post-booking processes including payments and documentation.
• Support product promotions, customer events and business development initiatives.

Skills

Cruise product sales

English communication

Sales follow-up

Customer relationship

Education

No formal education requirement

Tools

Booking platforms

Job description

Company Overview

CRUISE WONDERS PTE. LTD. specializes in cruise travel products and services, offering diverse global cruise routes. We deliver exceptional travel experiences and continue expanding our market with a professional, growth-oriented approach.

Job Summary

Join CRUISE WONDERS PTE. LTD. as a Full-Time Travel Consultant to provide expert cruise travel advice, manage sales transactions, and build strong customer relationships to support business growth.

Responsibilities

• Provide personalized cruise product recommendations and itinerary advice tailored to customers’ travel needs, budgets, and preferences


• Respond promptly to customer enquiries, prepare quotations, manage bookings, and complete sales transactions via WeChat, WhatsApp, email, and other online platforms


• Explain cruise itineraries, ship facilities, cabin categories, pricing, promotions, visa requirements, and travel arrangements clearly and accurately to customers


• Proactively follow up on prospective customers and sales leads to increase conversion rates and achieve sales targets


• Maintain comprehensive knowledge of the company’s cruise products and effectively communicate the features and benefits of various cruise lines and itineraries


• Develop and sustain relationships with individual customers, corporate clients, travel agencies, and industry partners to expand business opportunities


• Deliver professional and timely pre-sales and after-sales support to build and maintain strong customer relationships


• Assist customers with post-booking processes including payments, document submission, itinerary changes, and related arrangements


• Support company product promotions, customer events, and business development initiatives

Required competencies and certifications

• Minimum two years of experience in cruise product sales


• Fluent in spoken and written English to communicate effectively with customers and cruise line representatives


• Familiarity with major cruise lines, itineraries, cabin categories, booking procedures, and sales policies


• Strong sales skills including customer needs assessment, product recommendation, customer acquisition, sales follow-up, and deal closing


• Ability to independently manage customer relationships and provide consistent after-sales service


• Proactive, responsible, self-motivated, and results-oriented work approach


• Ability to manage multiple tasks and handle customer enquiries and bookings efficiently

Preferred competencies and qualifications

• Previous experience with a travel agency, cruise line, or cruise sales platform

Other Information

Benefits

• Competitive remuneration package


• Performance-based incentives and career development opportunities


• Structured cruise product and sales training


• Opportunities to work with multiple international cruise lines and diverse cruise itineraries


• Stable, professional, and growth-oriented working environment


• Clear career progression and advancement opportunities