User Support & Operations Coordinator — 12‑Month Role

BGC Group Pte Ltd; Singapore; On-site; SGD 34,000 - 41,000; Full time

Job summary

BGC Group Pte Ltd is hiring a meticulous Management Executive Officer to support user administration, system access management, and daily operations. You will ensure timely user assistance, manage access requests, and maintain accurate records across departments.

The role suits individuals who are highly organized, detail-oriented, and able to handle large volumes of information while delivering quality service. Office hours, 12-month contract, Thomson Road area.

Qualifications

• Diploma or degree in any discipline.
• Strong attention to detail with high accuracy.
• People-oriented with customer service and stakeholder management.
• Good command of spoken and written English.
• Proficient in Microsoft Office applications, especially Excel.
• Ability to process, organize, and structure large volumes of information effectively.
• Strong organizational and multitasking skills.
• Able to work independently and collaboratively within a team environment.
• Prior experience in administrative support, user support, customer service, or operations will be advantageous.

Responsibilities

• Provide Level 1 support to users and respond to enquiries related to internal systems.
• Escalate complex technical issues to subject matter experts and monitor cases through to resolution.
• Assist users with account creation, modification, and deletion of system access.
• Support User Account Review (UAR) activities and follow up with stakeholders to ensure timely completion.
• Conduct basic onboarding and orientation for new system representatives.
• Maintain and update operational records, databases, and documentation.
• Perform data consolidation, verification, and reporting activities.
• Liaise with stakeholders to clarify requirements and provide administrative support.
• Ensure accurate tracking and closure of user queries and requests.
• Perform any other ad-hoc administrative and operational duties assigned by management.

Skills

Detail-oriented

Customer service

Stakeholder management

English proficiency

MS Office (Excel)

Information management

Organizational skills

Independent & collaborative

Administrative support

Education

Diploma or Degree in any discipline

Tools

Microsoft Excel

Job description

BGC Group Pte Ltd is hiring a meticulous Management Executive Officer to support user administration, system access management, and daily operations. You will ensure timely user assistance, manage access requests, and maintain accurate records across departments.

The role suits individuals who are highly organized, detail-oriented, and able to handle large volumes of information while delivering quality service. Office hours, 12-month contract, Thomson Road area.