(Urgent) IT Helpdesk Engineer | Redhill

PRIMESTAFF MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

PRIMESTAFF MANAGEMENT SERVICES PTE LTD in Singapore is hiring for an IT Support role to provide remote/off-site assistance within a healthcare setting. You will handle incoming calls, log incidents, and deliver first- and second-line support for desktop, LAN, WAN, and voice services, while ensuring adherence to SLAs.

The role requires a relevant IT diploma or NITEC, immediate availability preferred, and the ability to work a 5-day roster including weekends and public holidays.

Qualifications

• NITEC, Higher NITEC or Diploma in IT, Computer Engineering, Information Technology, or a related discipline.
• Immediate availability is preferred.
• N-Level with at least 1 year IT support experience may be considered.
• Basic desktop/laptop troubleshooting and Windows environments knowledge is advantageous.
• Strong interest in IT support with willingness to learn.
• Comfortable working in a healthcare environment.
• Able to work on a 5-day roster, including weekends and Public Holidays.

Responsibilities

• Provide remote/off-site IT support to end users within a healthcare environment.
• Attend to incoming calls and IT service requests promptly and professionally.
• Provide first-level troubleshooting and resolution for technical issues.
• Respond promptly to user queries via phone, voicemail, email, and other channels.
• Accurately assess, diagnose, and resolve reported IT issues.
• Log, track, and manage incidents and service requests through to resolution.
• Provide first and second-level support for desktops, LAN, WAN, and voice services.
• Support user account administration (activation, modification, termination).
• Escalate unresolved or complex issues to appropriate teams.
• Provide timely updates on status and resolution of reported issues.
• Ensure requests are handled per SLAs and service standards.
• Maintain high customer service and user satisfaction.

Skills

IT support

Troubleshooting

Customer service

Communication

Education

NITEC/Higher NITEC/Diploma in IT

Related IT discipline

Job description

Industry: Healthcare
Working Days & Hours: 5 days per week (rostered on any day of the week), 8-9 hours per day between 7:30 AM and 9:00 PM

Job Responsibilities

• Provide remote/off-site IT support to end users within a healthcare environment.

• Attend to incoming calls and IT service requests promptly and professionally.

• Provide first-level troubleshooting and resolution for technical issues.

• Respond promptly to user queries received via phone, voicemail, email, and other support channels.

• Accurately assess, diagnose, and resolve reported IT issues.

• Log, track, and manage incidents and service requests through to resolution.

• Provide first and second-level support for issues related to desktops, LAN, WAN, centralized infrastructure, and voice services.

• Support user account administration, including account activation, modification, and termination.

• Escalate unresolved or complex technical issues to the appropriate support teams.

• Provide timely updates to users on the status and resolution of reported issues.

• Ensure service requests and incidents are handled in accordance with established service standards and SLAs.

• Maintain a high level of customer service and user satisfaction.

Requirements

• NITEC, Higher NITEC, or Diploma in IT, Computer Engineering, Information Technology, or a related discipline.

• Immediate availability is preferred.

• Candidates with N-Level qualifications and at least 1 year of relevant IT support experience may also be considered.

• Basic knowledge of desktop/laptop troubleshooting and Windows environments would be advantageous.

• Strong interest in IT support with a willingness to learn.

• Comfortable working in a healthcare environment.

• Able to work on a 5-day roster, including weekends and Public Holidays.