Service Desk Engineer | Alexandra Area - PSSKR005

ALPHAEUS PTE. LTD.; Singapore; Hybrid; SGD 2,500 - 3,800; Full time

Job summary

ALPHAEUS PTE. LTD. seeks an IT support specialist to provide remote/off-site assistance within a healthcare setting. You will handle incoming calls, triage service requests, and perform first-level troubleshooting to restore services efficiently.

The role requires a technical qualification such as NITEC/Diploma in IT and a willingness to learn. A 5-day roster including weekends and public holidays is expected, with hours spanning 7:30 AM to 9:00 PM.

Qualifications

• NITEC, Higher NITEC or Diploma in IT, Computer Engineering, Information Technology or related discipline.
• N-Level qualifications considered with at least 1 year of relevant IT support experience.
• Basic knowledge of desktop/laptop troubleshooting and Windows environments is advantageous.

Responsibilities

• Provide remote/off-site IT support to end users within a healthcare environment.
• Attend to incoming calls and IT service requests promptly and professionally.
• Provide first-level troubleshooting and resolution for technical issues.
• Respond promptly to user queries received via phone, voicemail, email, and other support channels.
• Accurately assess, diagnose, and resolve reported IT issues.
• Log, track, and manage incidents and service requests through to resolution.
• Provide first and second-level support for desktops, LAN, WAN, centralized infrastructure, and voice services.
• Support user account administration including activation, modification, and termination.
• Escalate unresolved or complex issues to appropriate support teams.
• Provide timely updates to users on status and resolution of reported issues.
• Ensure requests and incidents are handled per service standards and SLAs.
• Maintain a high level of customer service and user satisfaction.

Skills

Desktop troubleshooting

Windows environments

Willingness to learn

5-day roster willingness

Education

NITEC / Higher NITEC / Diploma in IT

N-Level qualifications with IT experience

Job description

Industry: Healthcare
Working Days & Hours: 5 days per week (rostered on any day of the week), 8–9 hours per day between 7:30 AM and 9:00 PM

Job Responsibilities

• Provide remote/off-site IT support to end users within a healthcare environment.
• Attend to incoming calls and IT service requests promptly and professionally.
• Provide first-level troubleshooting and resolution for technical issues.
• Respond promptly to user queries received via phone, voicemail, email, and other support channels.
• Accurately assess, diagnose, and resolve reported IT issues.
• Log, track, and manage incidents and service requests through to resolution.
• Provide first and second-level support for issues related to desktops, LAN, WAN, centralized infrastructure, and voice services.
• Support user account administration, including account activation, modification, and termination.
• Escalate unresolved or complex technical issues to the appropriate support teams.
• Provide timely updates to users on the status and resolution of reported issues.
• Ensure service requests and incidents are handled in accordance with established service standards and SLAs.
• Maintain a high level of customer service and user satisfaction.

Requirements

• NITEC, Higher NITEC, or Diploma in IT, Computer Engineering, Information Technology, or a related discipline.
• Candidates with N-Level qualifications and at least 1 year of relevant IT support experience may also be considered.
• Basic knowledge of desktop/laptop troubleshooting and Windows environments would be advantageous.
• Strong interest in IT support with a willingness to learn.
• Comfortable working in a healthcare environment.
• Able to work on a 5-day roster, including weekends and Public Holidays.
• Immediate availability is preferred.