IT helpdesk engineer

B Alliance; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

B Alliance is seeking an IT onsite support engineer to resolve end-user issues both on-site and remotely. You will create and manage OS images, assist with printers and devices, and coordinate with Level 2 for escalations.

A willingness to learn, basic PC repair skills, and familiarity with Active Directory/Intune are desired. You will work independently with guidance as needed, communicate clearly with users, and participate in preventive maintenance and inventory checks to keep systems secure

Qualifications

• Willing to learn; passion for technology.
• Experience/interest in troubleshooting and repairing PCs/notebooks.
• Familiar with creating new images using Rufus, Acronis or any interface.
• Able to work independently and stay motivated.
• Able to adapt communication style and de-escalate tense interactions.

Responsibilities

• Support end users onsite and remotely to resolve IT-related issues daily.
• Create tickets and follow up until resolution.
• Coordinate with Level 2 for escalations.
• Maintain desktops hardware configuration, OS images & printers, documentation.
• Periodic checks on system and inventory.
• Familiar with domain controller, adding/removing users in Active Directory/Intune.
• Learn basic configuration of compliance access (conditional access, policy implementation, report analysis).
• Monitor and carry out preventive maintenance within endpoints.
• Utilize management portal to monitor, patch, isolate and remove applications.
• Create images for computers via inhouse software to improve efficiency.

Skills

Troubleshooting

Independent工作/Autonomy

Communication

De-escalation

Education

Nitec/Diploma or advanced diploma in IT/CS

Tools

Rufus

Acronis

Intune

Active Directory

Job description

About the role

Join us as an IT onsite support engineer. We provide the environment for you to experience what it is like to be part of the ever changing IT industries. As a team player, we will help each other to achieve greater heights, so long you are willing to learn we are willing to teach.

Key responsibilities

• Support end user onsite and remotely to resolve IT related issues daily

• Create ticket and follow up reported issues till resolve

• Coordinate with Level 2

• Maintain Desktops Hardware Configuration, Operating Systems Images & Printers, documentation

• Periodic checks on system and inventory

• Familiar with domain controller, adding new user or removing user from the server's active directory / Intune

• Learn the basic configuration of compliance access (conditional access, policy implementation, report analysis)

• Monitor and carry out preventive maintenance within end points

• Utilize the management portal to monitor, patch, isolate and remove application from the system

• Create image for computer via inhouse software to improve efficiency and productivity

About you

• Willing to learn (a passion in Technology)

• Experience / interest in troubleshooting and repairing of PC/Notebooks

• Familiar with creating new images using Rufus, Acronis or any other interface

• Able to Work Independently, Self-motivated and Diligent

• Able to read situations, adapt communication style, de-escalate tense interactions, and make users feel heard, respected, and supported

• Must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent

• No relevant work experience required