(URGENT, Entry Level) Service Desk Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Alphaeus Pte Ltd in Singapore South seeks a Service Desk Engineer to provide off-site IT support to end-users in a healthcare environment and ensure high customer satisfaction. You will troubleshoot issues and log incidents for resolution.

You will handle account administration tasks, respond promptly to queries by voicemail, email, and work across Windows OS, AD, Outlook, and mobile devices to keep staff productive.

Qualifications

• Strong communication and customer service skills are essential.
• IT technical support experience or call centre background is a plus.
• Familiarity with Windows OS, Active Directory, Outlook, and mobile devices helps you resolve issues quickly.

Responsibilities

• Provide off-site IT support to end-users with strong customer satisfaction.
• Provide first level support to troubleshoot and solve technical problems.
• Deliver accessible, timely, effective, and professional service to resolve problems.

Skills

Strong communication

Customer service

IT experience

Education

Nitec (any discipline)

Tools

Windows OS

Active Directory

MS Outlook

Mobile devices support

Job description

Service Desk Engineer

• Provides off-site support to end-users (from healthcare environment) with good customer satisfaction

• Provide first level support to troubleshoot and solve technical problems

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems

• Prompt response to queries via voicemail / email / fax

• Accurate assessment/ resolution of problems

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests

• Coordination for employee user account administration, activation, changes, and terminations

• Receive and answer all users' IT service request calls
  

Requirements:

• Min. Nitec in any disciplines

• With IT technical support experience or call centre experience is a plus

• Strong communication and customer service skills.

• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Location: South