Urgent Head of IT (Logistics, WMS, Cargowise)

trust recruit pte. ltd.; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

trust recruit pte. ltd. is seeking a senior IT leader to develop and deliver the IT roadmap for Freight Forwarding and Contract Logistics in Singapore East.

You will oversee end-to-end IT project delivery, align with business priorities, and drive automation across workflows to enhance visibility, accuracy, and reliability. The role requires deep experience in logistics tech (CargoWise/WMS/Salesforce) and a track record of successful regional IT transformations, including cybersecurity and

Qualifications

• Minimum of 12 years’ relevant IT experience, including at least 5 years leading IT projects.
• Experience supporting freight forwarding, contract logistics, supply chain, warehousing, or related environments is preferred.
• Strong understanding of freight forwarding and contract logistics processes.
• Proven track record delivering IT projects that improve productivity, data accuracy, visibility, cost efficiency, or service reliability.
• Experience implementing, enhancing, or integrating logistics systems such as CargoWise, WMS, Salesforce, customer portals, BI dashboards or integration platforms would be advantageous.

Responsibilities

• Develop, prioritise, and deliver the IT project roadmap for Freight Forwarding and Contract Logistics.
• Lead end-to-end IT project delivery including scope, requirements, design, planning, budget, risk, testing, deployment, and post-implementation review.
• Guide the organisation’s AI journey by identifying use cases and supporting responsible adoption.
• Identify and drive continuous improvement across freight forwarding, warehousing, transport, billing, and reporting through system enhancements and automation.
• Lead implementation and optimisation of core logistics platforms (CargoWise, WMS, Salesforce, portals, reporting tools).
• Translate operational requirements into IT solutions to improve productivity, data accuracy, visibility, billing efficiency, user experience, and service reliability.
• Establish project governance with charters, milestones, sign-offs, benefits tracking, and lessons learned.

Skills

IT project leadership

Business process improvement

Freight forwarding knowledge

System integration

Vendor management

Stakeholder management

Tools

CargoWise

Warehouse Management Systems (WMS)

Salesforce

BI dashboards

Integration platforms

Job description

Highlights:

• Permanent job opportunity
• 5 days work week, normal office working hour
• Great remuneration & benefits
• With experience in IT Application, System Integration, background in Logistics / Freight Forwarding are welcome.
• Location: East

Responsibilities:

• Develop, prioritise, and deliver the Company IT project roadmap for Freight Forwarding and Contract Logistics, aligned with business priorities, operational needs, customer requirements, measurable improvement targets, and global corporate policies.
• Lead end-to-end IT project delivery, including scope definition, business requirements, solution design, implementation planning, budget control, risk management, testing, deployment, and post-implementation review.
• Guide the organisation’s AI journey by identifying practical use cases, supporting adoption, and ensuring responsible implementation across the business.
• Identify and drive continuous improvement opportunities across freight forwarding, warehousing, transport, billing, customer service, reporting, and administrative workflows through system enhancements, automation, integration, and process redesign.
• Lead the implementation, optimisation, and continuous improvement of core logistics platforms, including CargoWise, warehouse management systems (WMS), Salesforce, customer portals, integration platforms, reporting tools, and related operational applications.
• Translate operational and commercial requirements into practical IT solutions that improve productivity, data accuracy, customer visibility, compliance, billing efficiency, user experience, and service reliability.
• Establish project governance disciplines, including project charters, milestone tracking, issue logs, steering updates, change control, stakeholder sign-off, benefits tracking, and lessons learned.
• Build strong working relationships with Freight Forwarding, Contract Logistics, Commercial, Finance, HR, Quality, and regional teams to support project adoption and standardised ways of working.
• Manage IT vendors, system integrators, and external service providers involved in project delivery, including scope control, delivery quality, cost management, issue escalation, and accountability for outcomes.
• Ensure IT projects and improvements are delivered with appropriate cybersecurity, data protection, access control, disaster recovery, and business continuity considerations.
• Coach, guide, and develop IT team members to strengthen project delivery capability, accountability, business engagement, and a continuous improvement mindset.

Requirements:

• Minimum of 12 years’ relevant IT experience, including at least 5 years leading IT projects, system implementations, business process improvement, or regional IT transformation initiatives.
• Experience supporting freight forwarding, contract logistics, supply chain, transportation, warehousing, or related operational environments is strongly preferred.
• Strong understanding of freight forwarding and contract logistics processes, including operational workflows, customer visibility, billing, compliance, warehouse operations, and transport interfaces.
• Proven track record of delivering IT projects that improve operational productivity, data accuracy, customer visibility, system adoption, cost efficiency, or service reliability.
• Experience implementing, enhancing, or integrating logistics systems such as CargoWise, warehouse management systems, Salesforce, customer portals, BI dashboards, integration platforms, or operational automation tools would be advantageous.