Head of IT (Freight Forwarding / Supply Chain Solutions / Regional ) AL70

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking an experienced Head of IT to drive IT projects and continuous improvement across Freight Forwarding and Contract Logistics. You will translate business needs into practical digital solutions to enhance data visibility and customer service.

Responsibilities include delivering the IT project roadmap, optimizing core platforms, and ensuring secure, compliant operations while collaborating with regional teams and vendors.

Qualifications

• 12+ years of IT experience with 5+ years leading IT projects/transformations.
• Experience in freight forwarding, contract logistics, or related operations preferred.
• Strong understanding of logistics processes: visibility, billing, warehouse ops, transport interfaces.

Responsibilities

• Develop and deliver the IT project roadmap for Freight Forwarding and Contract Logistics.
• Lead end-to-end IT project delivery from scoping to post-implementation review.
• Guide AI initiatives and practical adoption across the business.

Skills

IT leadership

Project delivery

Stakeholder management

Cybersecurity

Tools

CargoWise

WMS

Salesforce

BI dashboards

Integration platforms

Job description

Summary

We are seeking an experienced Head of IT to lead IT projects, system implementations, and continuous improvement initiatives across Freight Forwarding and Contract Logistics. The ideal candidate will bring strong logistics technology experience, proven project delivery capability, and the ability to translate business needs into practical digital solutions.

As Head of IT, you will be responsible for driving the company IT project roadmap, enhancing core logistics platforms, strengthening data visibility, supporting business-critical integrations, and ensuring that IT initiatives deliver measurable operational, commercial, and customer service improvements.

Responsibilities

• Develop, prioritise, and deliver the Company IT project roadmap for Freight Forwarding and Contract Logistics, aligned with business priorities, operational needs, customer requirements, measurable improvement targets, and global corporate policies.

• Lead end-to-end IT project delivery, including scope definition, business requirements, solution design, implementation planning, budget control, risk management, testing, deployment, and post-implementation review.

• Guide the organisation’s AI journey by identifying practical use cases, supporting adoption, and ensuring responsible implementation across the business.

• Identify and drive continuous improvement opportunities across freight forwarding, warehousing, transport, billing, customer service, reporting, and administrative workflows through system enhancements, automation, integration, and process redesign.

• Lead the implementation, optimisation, and continuous improvement of core logistics platforms, including CargoWise, warehouse management systems, Salesforce, customer portals, integration platforms, reporting tools, and related operational applications.

• Translate operational and commercial requirements into practical IT solutions that improve productivity, data accuracy, customer visibility, compliance, billing efficiency, user experience, and service reliability.

• Establish project governance disciplines, including project charters, milestone tracking, issue logs, steering updates, change control, stakeholder sign-off, benefits tracking, and lessons learned.

• Build strong working relationships with Freight Forwarding, Contract Logistics, Commercial, Finance, HR, Quality, and regional teams to support project adoption and standardised ways of working.

• Manage IT vendors, system integrators, and external service providers involved in project delivery, including scope control, delivery quality, cost management, issue escalation, and accountability for outcomes.

• Ensure IT projects and improvements are delivered with appropriate cybersecurity, data protection, access control, disaster recovery, and business continuity considerations.

• Coach, guide, and develop IT team members to strengthen project delivery capability, accountability, business engagement, and a continuous improvement mindset.

Experience

• Minimum of 12 years’ relevant IT experience, including at least 5 years leading IT projects, system implementations, business process improvement, or regional IT transformation initiatives.

• Experience supporting freight forwarding, contract logistics, supply chain, transportation, warehousing, or related operational environments is strongly preferred.

• Strong understanding of freight forwarding and contract logistics processes, including operational workflows, customer visibility, billing, compliance, warehouse operations, and transport interfaces.

• Proven track record of delivering IT projects that improve operational productivity, data accuracy, customer visibility, system adoption, cost efficiency, or service reliability.

• Experience implementing, enhancing, or integrating logistics systems such as CargoWise, warehouse management systems, Salesforce, customer portals, BI dashboards, integration platforms, or operational automation tools would be advantageous.