Assistant Manager - Business Excellence

KLN Logistics Centre (Tampines) Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

KLN Logistics Centre (Tampines) Pte Ltd is seeking a seasoned Logistics Project Manager to lead end-to-end customer implementations for global freight forwarding solutions across air, ocean, road and rail. You will coordinate with Operations, IT, Legal and external stakeholders to deliver standardized SOPs/eSOPs and seamless system solutions.

You will drive project timelines, manage risks, support eSolutions development, and provide post-go-live governance, KPI tracking, and continuous

Qualifications

• Bachelor’s degree in engineering, logistics, or related discipline.
• ≥5 years in freight forwarding operations or project implementation.
• Strong understanding of air/ocean/road freight operations.
• Analytical, problem-solving, and stakeholder management skills.
• Business-minded with change management and results-driven mindset.
• Able to work across cross-functional and multicultural teams.
• Proficient with MS Office; knowledge of CargoWise, SAP, TRAX a plus.
• Ability to manage timelines, risks, and changes.
• Excellent communication with stakeholders across countries.
• Experience driving KPI tracking and continuous improvement.

Responsibilities

• Lead and manage end-to-end customer business implementation projects for global freight forwarding solutions across air, ocean, road, and rail freight.
• Coordinate with cross-functional teams including Operations, IT, Legal, and external stakeholders to deliver seamless operational and system solutions.
• Gather, analyze, and translate customer requirements into standardized SOPs/eSOPs to ensure accurate and zero-defect implementation.
• Work closely with IT teams to support eSolutions development, including business requirement gathering, SIT/UAT coordination, bug resolution, deployment, and post-go-live support.
• Monitor and manage project timelines, deliverables, resources, risks, and change requests to ensure successful implementation outcomes.
• Communicate project progress effectively with customers and internal stakeholders through regular status updates and review meetings.
• Conduct operational and system training for internal operations teams and external stakeholders to ensure compliance with SOPs/eSOPs.
• Provide post-implementation support and governance to ensure operational compliance, process consistency, and service excellence across stations.
• Facilitate KPI tracking, business review meetings, and continuous operational performance monitoring to support account management and customer satisfaction.
• Drive continuous improvement, process standardization, service quality enhancement initiatives, and customer EDI integration projects across global and regional operations.

Skills

Analytical skills

Problem-solving

Stakeholder management

Cross-functional teamwork

Change management

Communication

MS Office

Education

Bachelor’s Degree in Engineering, Logistics, Supply Chain Management, or related disciplines

Tools

CargoWise

SAP

TRAX

Logistics AI tools

Job description

Responsibilities

• Lead and manage end-to-end customer business implementation projects for global freight forwarding solutions across air, ocean, road, and rail freight.

• Coordinate with cross-functional teams including Operations, IT, Legal, and external stakeholders to deliver seamless operational and system solutions.

• Gather, analyze, and translate customer requirements into standardized SOPs/eSOPs to ensure accurate and zero-defect implementation.

• Work closely with IT teams to support eSolutions development, including business requirement gathering, SIT/UAT coordination, bug resolution, deployment, and post-go-live support.

• Monitor and manage project timelines, deliverables, resources, risks, and change requests to ensure successful implementation outcomes.

• Communicate project progress effectively with customers and internal stakeholders through regular status updates and review meetings.

• Conduct operational and system training for internal operations teams and external stakeholders to ensure compliance with SOPs/eSOPs.

• Provide post-implementation support and governance to ensure operational compliance, process consistency, and service excellence across stations.

• Facilitate KPI tracking, business review meetings, and continuous operational performance monitoring to support account management and customer satisfaction.

• Drive continuous improvement, process standardization, service quality enhancement initiatives, and customer EDI integration projects across global and regional operations.

Requirements

• Bachelor’s Degree in Engineering, Logistics, Supply Chain Management, or related disciplines.

• Minimum 5 years of experience in freight forwarding operations, key account management, or project implementation within the logistics industry.

• Strong understanding of global air, ocean, and road freight operations, supply chain processes, and logistics system implementation.

• Strong analytical, problem-solving, and stakeholder management skills with the ability to work across cross-functional and multicultural teams.

• Business-oriented mindset with strong change management capabilities, accountability, and a results-driven approach.

• Ability to work effectively in a fast-paced environment and communicate confidently with stakeholders across different countries and organizational levels.

• Proficient in MS Office applications; knowledge of CargoWise, SAP, TRAX systems, and logistics AI tools will be an added advantage.