Assistant Manager, Operations Excellence (Logistics MNC) - East - WCDT

wecruit pte. ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Wecruit Pte Ltd seeks a seasoned Project Manager for end-to-end customer implementations across air, ocean, road and rail freight. You will coordinate with Operations, IT, Legal and external stakeholders to deliver standardized SOPs and seamless deployments.

You will gather requirements, drive IT collaboration on eSolutions, manage timelines and risks, and provide training and post-go-live governance to ensure service excellence globally.

Qualifications

• Bachelor’s Degree in Engineering, Logistics, SCM, Business, or related field.
• Minimum 5 years in freight forwarding ops, key account management, or PM.
• Strong knowledge of air/ocean/road freight and logistics systems implementation.
• Strong analytical, problem-solving, project and stakeholder management skills.
• Excellent communication across countries, functions, and levels; fast-paced environment.
• Proficient in MS Office, especially Excel and PowerPoint.
• Knowledge of CargoWise, SAP, TRAX, EDI or related digital/AI solutions is a plus.

Responsibilities

• Lead end-to-end customer implementation projects for global freight solutions.
• Collaborate with Operations, IT, Legal and stakeholders for smooth implementations.
• Translate customer requirements into standardized SOPs/eSOPs.
• Partner with IT on eSolutions, including requirements, SIT/UAT, deployment, and support.
• Manage timelines, deliverables, resources, risks, dependencies, and changes.
• Provide regular updates and run review meetings with customers and internal teams.
• Develop and deliver operational and system training.
• Provide post-implementation governance for compliance and service quality.
• Monitor KPIs and analyze performance trends to support account management.
• Drive continuous improvement and EDI integration across global ops.

Skills

Stakeholder management

Project management

Analytical thinking

Communication skills

Multicultural teamwork

Education

Bachelor’s Degree in Engineering/Logistics/SCM/Business

Tools

CargoWise

SAP

TRAX

EDI integration

Job description

Responsibilities:

• Lead and manage end-to-end customer implementation projects for global freight forwarding solutions covering air, ocean, road, and rail transportation.

• Collaborate with cross-functional teams, including Operations, IT, Legal, and external stakeholders, to ensure smooth and effective project implementation.

• Gather, analyze, and translate customer requirements into clear and standardized SOPs/eSOPs to ensure accurate and consistent operational execution.

• Partner with IT teams on eSolutions and system development, including business requirement gathering, SIT/UAT coordination, issue resolution, system deployment, and post-go-live support.

• Manage project timelines, deliverables, resources, risks, dependencies, and change requests to ensure projects are delivered effectively and within agreed timelines.

• Provide regular project updates and facilitate review meetings with customers and internal stakeholders to ensure clear communication and alignment.

• Develop and deliver operational and system training for internal teams and external stakeholders to ensure proper understanding and compliance with established SOPs/eSOPs.

• Provide post-implementation support and governance to maintain operational compliance, process consistency, and service quality across regional and global stations.

• Monitor operational KPIs, facilitate business review meetings, and analyze performance trends to support account management and enhance customer satisfaction.

• Drive continuous improvement initiatives, process standardization, service quality enhancement, and customer EDI integration across global and regional operations.

Requirements:

• Bachelor’s Degree in Engineering, Logistics, Supply Chain Management, Business, or a related discipline.

• Minimum 5 years of relevant experience in freight forwarding operations, key account management, project implementation, business process improvement, or logistics-related roles.

• Strong knowledge of air, ocean, and road freight operations, supply chain processes, and logistics systems implementation.

• Strong analytical, problem-solving, project management, and stakeholder management skills, with the ability to work effectively across cross-functional and multicultural teams.

• Strong business acumen with good change management capabilities, ownership, accountability, and a results-oriented mindset.

• Excellent communication and interpersonal skills, with the ability to engage confidently with stakeholders across different countries, functions, and organizational levels.

• Ability to work effectively in a fast-paced and dynamic environment while managing multiple projects and priorities.

• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.

• Knowledge of CargoWise, SAP, TRAX, EDI integration, or logistics-related digital and AI solutions will be an added advantage.
  

  Wecruit Pte Ltd | 20C0270
  Tew Jie Wei | R22106822