TRICARE Overseas Program Administrator

International SOS Singapore Pte Ltd; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

International SOS Singapore Pte Ltd is seeking a TOP Administrator to support the TRICARE Overseas Program (TOP) administration globally. The role focuses on coordinating medical records, managing TOP related admin tasks, and delivering confidentiality-compliant support to beneficiaries and providers.

You will work with the wider team to ensure accurate processes, timely responses, and effective communication in English and an additional language where required.

Qualifications

• Proficiency with Windows PC applications and ability to learn new software.
• 2-3 years in customer service or healthcare administrative roles.
• Experience in a healthcare environment is an advantage.

Responsibilities

• Coordinate medical records collection for stakeholders.
• Process TOP-related administrative activities to ensure timely resolution.
• Deliver medical service administrative support for TOP beneficiaries.
• Maintain confidentiality of beneficiary information.
• Follow TOP processes, policies and procedures.
• Respond to inquiries promptly and ensure complete resolution.
• Communicate with beneficiaries and providers when follow-up is needed.
• Promote electronic submission and self-service tools where possible.
• Maintain quality and quantity standards and service levels.
• Attend team meetings and assist with training of new staff.

Skills

Customer service

Team player

Time management

Problem solving

Communication skills

Process oriented

Bilingual English + another language

Education

High school diploma or equivalent

Tools

Windows PC

Job description

Job Description

About the role

Key role in support of the TRICARE Overseas Program (TOP) administration of healthcare support services globally. Multifunctional position driving administrative coordination and delivery of core service elements enabling the wider team performance and customer satisfaction.

Key responsibilities

• Coordination of the medical records collection processes to facilitate the collection, translation and delivery of medical records to stakeholders

• Process any other TOP related administrative activities as per given instructions to ensure timely and accurate resolution

• Deliver medical service administrative activities supporting TOP beneficiary healthcare support services

• Maintains confidentiality of all beneficiary information

• Understand and carry out all processes, policies and procedures pertaining to the duties of a TOP Administrator

• Maintain all documentation in accordance with company policies and procedures. Respond to in-bound inquiries promptly and ensure complete resolution

• Send written communication to follow up with beneficiaries and providers, when appropriate

• To work with the wider Intl.SOS teams to ensure TRICARE processes, self-service tools and benefits rules are understood and communicated accurately to beneficiaries and providers

• Actively promote electronic submission and payment solutions and other self-servicing products

• Maintain specific quality and quantity standards, including service level key performance indicators

• Always adhere to company policies and procedures

• If requested, assist with the training and mentoring of new staff

• Attends and participates in International SOS staff meetings and educational offerings

About you

• High school diploma/Upper Secondary (or higher) OR equivalent work experience

• Proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

• 2-3 years customer service year experience, (email, web based or physical correspondence)

• Experience working/processing in a healthcare environment an advantage

• Experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using computers as the primary job tools

• Team player and ability to achieve targets

• Organized with the ability to effectively manage own time

• Demonstrate problem solving skills

• Demonstrate clear communication skills when resolving issues

• Customer Service Oriented

• Process Focused – drives for results

• Ability to communicate effectively in English and an additional language (e.g., Korean), both written and spoken.