Global TRICARE Overseas Program Admin Records Coordinator

International SOS group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

International SOS group in Singapore is seeking a dedicated TOP Administrator to support TRICARE Overseas Program operations. The role involves coordinating medical records, handling TOP-related admin tasks, and delivering services to beneficiaries with strict confidentiality and accuracy.

The ideal candidate has a high school diploma or higher, 2-3 years in customer service, and strong organizational and communication skills.

Qualifications

• High school diploma or higher, or equivalent work experience.
• Proficiency with Windows PC and common applications.
• 2-3 years in customer service (email, web, or mail).
• Healthcare or office/admin experience is a plus.
• Strong organizational, time management and communication skills.
• Team player able to meet targets and resolve issues.

Responsibilities

• Coordinate medical records collection and delivery to stakeholders.
• Process TOP-related administrative activities for timely resolution.
• Deliver medical service admin activities supporting TOP beneficiaries.
• Maintain confidentiality of beneficiary information.
• Follow TOP Administrator processes, policies and procedures.
• Maintain documentation and respond to inquiries promptly.
• Communicate with beneficiaries and providers about TRICARE processes.
• Promote electronic submission and self-service tools.
• Meet quality and service level KPIs.
• Assist training and mentoring of new staff when requested.
• Attend International SOS staff meetings and trainings.

Skills

Customer service

Communication

Problem solving

Team player

Time management

Computer proficiency

Education

High school diploma/Upper Secondary

Tools

Windows PC

Job description

International SOS group in Singapore is seeking a dedicated TOP Administrator to support TRICARE Overseas Program operations. The role involves coordinating medical records, handling TOP-related admin tasks, and delivering services to beneficiaries with strict confidentiality and accuracy.

The ideal candidate has a high school diploma or higher, 2-3 years in customer service, and strong organizational and communication skills.