Global TRICARE Admin & Records Coordinator

International SOS; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

International SOS in Singapore is seeking a TOP Administrator to support the TRICARE Overseas Program administration and deliver core service elements. This multifunctional role drives coordination and delivery of administrative activities to enable team performance and satisfy beneficiaries.

You will manage medical records collection and communication with beneficiaries and providers, maintain confidentiality, adhere to policies, and collaborate with global teams to promote self-service tools

Qualifications

• High school diploma or equivalent.
• 2-3 years customer service experience.
• Healthcare environment experience is an advantage.
• Proficient in English with additional language helpful.

Responsibilities

• Coordinate medical records collection and delivery to stakeholders.
• Handle TOP related administrative activities to ensure timely resolution.
• Deliver medical service administrative activities supporting TOP beneficiary healthcare support services.
• Maintain confidentiality of all beneficiary information.
• Understand and carry out all TOP Administrator duties, processes, policies and procedures.
• Maintain documentation per company policies; respond to inquiries promptly.
• Send written communication to follow up with beneficiaries and providers.
• Collaborate with Intl.SOS teams to ensure TRICARE processes and benefits rules are understood and communicated.
• Promote electronic submission and payment solutions and other self-servicing tools.
• Maintain quality and quantity standards, including service level KPIs.
• Adhere to company policies and procedures.
• Assist training and mentoring of new staff if requested.
• Attend staff meetings and educational offerings.

Skills

Customer service

Communication

Time management

Problem solving

Team player

Education

High school diploma or equivalent

Tools

Windows PC

Job description

International SOS in Singapore is seeking a TOP Administrator to support the TRICARE Overseas Program administration and deliver core service elements. This multifunctional role drives coordination and delivery of administrative activities to enable team performance and satisfy beneficiaries.

You will manage medical records collection and communication with beneficiaries and providers, maintain confidentiality, adhere to policies, and collaborate with global teams to promote self-service tools